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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Step in the right direction

StepChange helped me sort out messy debt to a number of creditors into more manageable and tidier repayment. Reviewed on: 1st May 2024

If we needed to contact you all the staff were extre...

If we needed to contact you all the staff were extremely helpful and polite Reviewed on: 1st May 2024

Big thumbs up

Very friendly, helpful, knowledgable, caring and understanding about my situation. Always easy to get in touch with and always sorted any querey I had. Reviewed on: 1st May 2024

I got hammered by the banks after the Northern Rock...

I got hammered by the banks after the Northern Rock saga in 2008/10.Everything was ok till then .I got help and support from them before the name change . Reviewed on: 1st May 2024

Invaluable Service

This us a good charity /service , and once I wascin contact with Step Change and they help me with my debts, and were with me supporting md for the first time.in a long-time.I was able to sleep with less burden Reviewed on: 1st May 2024

Extremely helpful and supportive.

Extremely helpful and supportive. I’ve cleared nearly £20000 worth of debt and I couldn’t have done this without Stepchange Reviewed on: 1st May 2024

Stepchange saved my life.

Stepchange saved my life. Drowning in debt due to unmanaged mental health I didn’t know where to turn, I was being harassed by debtors and my mental health was at rock bottom. Stepchange helped me set up breathing space and a DMP to get me back on track and now I’m almost done and debt free. Reviewed on: 1st May 2024

Debt help

Brilliant experience help me out of debt Reviewed on: 1st May 2024

Many years ago I wasin debt up to my eyeballs not k...

Many years ago I was in debt up to my eyeballs not knowing which way to turn a messy divorce seen to that got in touch with stepchange & no looking back thank you Reviewed on: 1st May 2024

Gave me help and peace of mind at a terrible time in...

Gave me help and peace of mind at a terrible time in my life Reviewed on: 1st May 2024

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