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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very helpful.

Very helpful. Brilliant peace of mind Reviewed on: 23rd May 2025

Excellent service, handled quickly and efficiently

Excellent service, handled quickly and efficiently Reviewed on: 23rd May 2025

Much appreciated

They've helped me manage my debts so I know what I've got left every month. Their customer service is excellent and they put me at ease about the whole process. I can now see me paying off what I owe in the future, which is a good feeling. Reviewed on: 23rd May 2025

Never felt uncomfortable discussing my situation.

Never felt uncomfortable discussing my situation. Professional, knowledgeable and empathetic. Reviewed on: 23rd May 2025

Never felt better

From being very worried as to how I was going to pay my debts, to being very relieved and in a happier place. Reviewed on: 23rd May 2025

StepChange rescued me from a debt

StepChange rescued me from a debt that I could not find a way out of. They were kind and understanding. I am now debt free and very grateful to them. Reviewed on: 23rd May 2025

They helped me when i had health problems and was no...

They helped me when i had health problems and was not going to be able to afford to pay all my creditors back in full for some time Reviewed on: 23rd May 2025

Pleased we were able to get help from step change

Step change arranged my finances with minimum fuss and took most of the stress away Reviewed on: 23rd May 2025

Very understanding agent, easy to follow up on the w...

Very understanding agent, easy to follow up on the website Reviewed on: 23rd May 2025

Help is only a ph9be call away.

You were really good sorting things out for me in the beginning and when I was struggling a couple 9f months ago because of an unexpected bill you arranged my payments slightly differently to help out. Thank you so much. Reviewed on: 23rd May 2025

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