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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16357 reviews)

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4.95

Based on 16,357 reviews, last reviewed 8th May 2026

78950% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service. Excellent service. Staff very very helpful patient & kind Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16357)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Outstanding!

All my interactions with Step Change staff have been outstanding. They possess excellent communication skills and a large reservoir of patience. Reviewed on: 1st May 2024

Excellent intuitive professional experience

Excellent intuitive professional experience Reviewed on: 1st May 2024

Stepchange has helped me massively.

Stepchange has helped me massively. Reviewed on: 1st May 2024

Room for improvement

Very goog experience but a few things can improve. If Step Change can help nagotiate an early settlement figure with the creditors, it would be good. We had to do this ourselves with little success as we were not experienced or good enough to. Also StepChanbge should try to calll us more on importance updates. The budget plan should be easier to use and van be quite daunting to use. Reviewed on: 1st May 2024

Very Trustworthy & Helpful

They are so helpful, most of it is done online. Very easy to use and they are a charity so its free. Completely trustworthy. Reviewed on: 1st May 2024

Took me from a very desperate situation five years a...

Took me from a very desperate situation five years ago to only being 5 months away from debt free. Genuinely saved my life and I cannot recommend these people enough-if you have any problem with debt it will be the best thing you ever did! No judgement, just helpful and reassuring. Reviewed on: 1st May 2024

Lifesavers!

StepChange helped me see light at the end of the tunnel where previously there had been none. My debts had spiralled through my own stupidity and I couldn't see any clear way forward. The staff at StepChange were non-judgemental and helped me deliver a plan accepted by my creditors. It's going to be five years before my debts are cleared, but I sleep better knowing that I'm not going to get any threatening letters or callers. Reviewed on: 1st May 2024

I find them to be very helpful and understanding.

I find them to be very helpful and understanding. Reviewed on: 1st May 2024

StepChange took away the stress of my financial situ...

StepChange took away the stress of my financial situation and left me feeling more in control and less anxious. They don’t judge you, they just help you! Reviewed on: 1st May 2024

Don’t be afraid to make that first call to stepchange

Step change helped me see the light at the end of a very dark tunnel. The relief I felt the day I picked up the phone was unbelievable. I dreaded making the call but it was single handedly the best decision I’ve ever made. I’ve still got a long way to go to be debt free but I can sleep easy again and don’t dread the front door knocking or the phone ringing. Reviewed on: 1st May 2024

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