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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Undoubtedly, the best help available.

I was literally suicidal at times until I discovered step change who basically took charge of everything for me all in one affordable monthly payment meaning I didn’t have to have pretty much any contact with any of my creditors/debters. I pay a direct debit each month to StepChange who distribute it amongst all my outstanding debt and I don’t have to deal with anyone except them. I have had a month or 2 in the past 3 years where I couldn’t pay for that specific month so they paused my direct debit and I didn’t hear from any of my creditors and resumed as normal the following month after being told to inform my creditors but also ignore correspondence as it would be sorted, which it was by the wonderful people that work for StepChange. I can’t thank you all enough ever. Reviewed on: 23rd May 2025

I cannot thank Step Change enough

Unbelievable how the stress I was under before going to Step Change disappeared. Reviewed on: 23rd May 2025

Polite honest considerate, such a relief.

Polite honest considerate, such a relief. Great help. Stress so much lower. Thanks Reviewed on: 23rd May 2025

Staff where very helpful and sympathetic

Staff where very helpful and sympathetic Reviewed on: 23rd May 2025

Step Change - thorough, efficient and professional.

Step Change took time to really understand my situation which was getting a bit desperate. They were thorough ilwith my budget assessment and development. We arrived at a good outcome, which I was/a very pleased with. The plan is scheduled for review in 12 months. Reviewed on: 23rd May 2025

Been amazing help to me.

Been amazing help to me. Cannot fault the helpful serbice Reviewed on: 23rd May 2025

from suicidal thoughts to relief all the way through...

from suicidal thoughts to relief all the way through to present day Reviewed on: 23rd May 2025

Always talked me through everything and explained cl...

Always talked me through everything and explained clearly and overall nice people to deal with Reviewed on: 23rd May 2025

Thank you very much for Big Help Because I have prob...

Thank you very much for Big Help Because I have problem mobility and I lost is not normal live. Reviewed on: 23rd May 2025

StepChange stopped me from drowning in debt

I was drowning in debt and couldn’t see a way out of it other than going down the bankruptcy route. After speaking to StepChange I was made aware of another path that still allows reduced payments to the lenders and keeps the pressure off. All going very well so far. Reviewed on: 23rd May 2025

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