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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 15,975 reviews, last reviewed 7th May 2026
60750% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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Latest highest rating:

5

Debt recovery Without step change assisting in me repaying my debt, I would have possibly had a breakdown and lost my job. They created a way for me to both pay my ... Read more Reviewed on: 7th May 2026
Liz stavri's avatar
Liz stavri

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (15975)

Review of the StepChange, Debt advice:

Step change have been my saviours

5
They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020
Lorraine friend 's avatar
Lorraine friend

A 5-star service

5
StepChange has helped me to manage my debt by offering support & freezing lender’s interest. Having debts consolidated means I now have only one payment leaving my account each month which is set to my personal budget. Reviewed on: 1st May 2024
KELLY M's avatar
KELLY M

Very helpful

5
Step change have helped me through a difficult financial time. They have taken a lot of stress of my shoulders, which really appreciated Reviewed on: 1st May 2024
Christiane Blair's avatar
Christiane Blair

Finally debt free! .

5
After years of being in debt I finally reached out. And I am so pleased I did! The staff are helpful non judgemental and helped explain the whole process and how it would affect me and my credit score. Just under 4 years and I have paid back everything I owed. I feel accomplished and proud, but most importantly thankful for the help I received. Reviewed on: 1st May 2024
Lucy 's avatar
Lucy

Wrong info given.

1
Yoy told me I didn't have to tell my employer about being on a plan. I have lost my job because of this and raised a complaint I've heard nothing of! Reviewed on: 1st May 2024
Graham 's avatar
Graham

Help when neede

5
Was very worried and being bombarded with demand letters,and had been made to retire.Didn't know where to turn.Looked for help in Internet and found Step change Thank heaven. For all the help and advice,took as much time as I needed to help sort everything out and stop the clamour from my Creditors. Reviewed on: 1st May 2024
L Duffield's avatar
L Duffield

Very helpful and always happy to talk you through th...

5
Very helpful and always happy to talk you through things and help in anyway they can. Reviewed on: 1st May 2024
Simone D's avatar
Simone D

Very helpful

5
I have been with step change for quite awhile they are helping me to clear my debt they keep me on the right path Reviewed on: 1st May 2024
Julie 's avatar
Julie

Step Change is Awesome

5
I’ll call them a Listening Company. Customer service is second to none. They make me feel like I’m paying 1000s for the service I’m receiving. They’re simply awesome. I don’t know what /or where I would be without them. I’m ever so grateful for their support Reviewed on: 1st May 2024
sam 's avatar
sam

Very helpful.

5
Very helpful. Walked me through my options to clear my debts, giving clear advice. Reviewed on: 1st May 2024
Hazel I's avatar
Hazel I

Friendly helpful service clear and simple

5
Friendly helpful service clear and simple Reviewed on: 1st May 2024
Verena c's avatar
Verena c

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