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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16172 reviews)

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4.95

Based on 16,172 reviews, last reviewed 7th May 2026

70050% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was absolutely desperate when I went to StepChange... I was absolutely desperate when I went to StepChange for help. Following my husband's death, I could no longer manages debts that we had in my name on... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16172)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange give you the tools to get back in charge

Stepchange give you the necessary 8nformatuon and support to turn your debt around. They are not judgie or demanding. Reviewed on: 1st May 2024

They saved my life and sanity!

They saved my life and sanity! !!!! I have diagnosed with PTSD and have tried to take my life ! They saved the day ! Forever thankful! Reviewed on: 1st May 2024

Really helpful and extremely professional service!

Really helpful and extremely professional service! On top of this is absolutely free of charge! Thank you Reviewed on: 1st May 2024

STEPCHANGE ARE HEROES!

We cannot praise Stepchange highly enough. They never judge you and are so helpful. You feel like a weight has been taken from your shoulders from the first day you contact them. They do not charge for their services as they are a charity. If you have debts and you are struggling please please contact them. You will not be sorry. Reviewed on: 1st May 2024

Years of worry free.

A few years ago we had that many out goings that more was going out than in. Advised to call Stepchange who were brilliant and professional. They contacted all our creditors and arranged with us what we could afford and set up a plan. They took a load of weight off our shoulders and advised us what to do with everything. We have 12 months left and we'll be debt free and had a few years without all the worry. Thank you Stepchange you helped ease the burden and took away the worry x Reviewed on: 1st May 2024

life changer

Stepchage has helped me to see life beyond my debts. I can manage my finances now. than you Reviewed on: 1st May 2024

Excellent from start to finish all staff are very ca...

Excellent from start to finish all staff are very calm and helpful without Stepchange I would still be at my wits end Reviewed on: 1st May 2024

StepChange makes everything easy.

StepChange makes everything easy. They take care of everything. You discuss how much you can afford after your outgoings and they do the rest. Paying all your creditors every month. Reviewed on: 1st May 2024

Stepchange have helped me get back on track with my...

Stepchange have helped me get back on track with my debts. The cost of living contributed to me feeling overwhelmed with what I was paying each month. I now have one monthly payment I pay to Stepchange and they then pay my creditors on my behalf. They even give you an estimate of when you will be debt free. Reviewed on: 1st May 2024

Smooth and quick experience and has helped me out im...

Smooth and quick experience and has helped me out immensely, as i was struggling. Best thing i ever did. Reviewed on: 1st May 2024

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