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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Easy and efficient

Easy and efficient excellent service would highly recommend if you’re going through financial difficulties Reviewed on: 2nd May 2024

Very supportive and very helpful

Very supportive and very helpful throughout the whole process. After setting up the plan they were also very helpful Reviewed on: 2nd May 2024

Great fast quick service excellent

Great fast quick service excellent Reviewed on: 2nd May 2024

Very Good Customer service .

Very Good Customer service .Saviour in time of need Reviewed on: 2nd May 2024

Clear helpful advice making debt management a lot cl...

Clear helpful advice making debt management a lot clearer to deal with with plenty of options helping you feel in control of your debts and worries Reviewed on: 2nd May 2024

I am happy they have helped when I was in a pickle.

I am happy they have helped when I was in a pickle. They are helping get back on my feet and really appreciate it. Reviewed on: 2nd May 2024

I was in debit with my bill the team help me out to...

I was in debit with my bill the team help me out to sort them they are very helpful thank you Reviewed on: 2nd May 2024

Great Service

Step change put me at ease at a difficult time. It was a stress free experience. The advisors were polite and understanding Reviewed on: 2nd May 2024

Highly recommended

Great staff, handled all needs like a Pro and made sure to get me sorted until the end Reviewed on: 2nd May 2024

Stepchange has turned my life around

Stepchange has turned my life around Reviewed on: 2nd May 2024

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