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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.92

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Best move I’ve ever made

The advisors are extremely helpful and so polite and friendly. I can’t thank step change enough for literally taking the weight off my shoulders. Reviewed on: 2nd May 2024

Step Change have helped take the stress away

Step Change have helped take the stress away so I can live life without as much worry. It's easy to keep up to date with where you are on the finances you owe and they are easy to get in touch with super helpful & friendly staff that don't make you feel silly Reviewed on: 2nd May 2024

I can not be grateful enough to Stepchange

I can not be grateful enough to Stepchage for all their help during all the years to pay my debt. Their professional and kind advice, and their undertanding in such a difficult time was amazing. Thank you Reviewed on: 2nd May 2024

I have not look back joining step change brilliant

I was at a very difficult time for me, I had spilt up from my 2nd husband, and had been left with a lot of debts I got a flat but still needed to sort out my debts there mainly credit cards and store cards I was finding living on my own I could not cope with paying house hold bills and debts too saw I reach out to step change and so glad I did I can see a light at the end of the tunnel I am still paying off my debts but feel life is much better now than it was I would definitely recommend step change to anyone who are worried about there debts. Reviewed on: 2nd May 2024

Very good service

Always friendly advisors who sort out any problems I have. No more worries about paying individual debtors. Reviewed on: 2nd May 2024

they are very knowledgeable!

they are very knowledgeable! will do all they can to help with everything and not make you feel bad ashamed in anyway!! very pleasant also Reviewed on: 2nd May 2024

I couldn't have got dept free without them

I got into debt and was very worried a friend recommended stepchange.they are no judgemental and put your mind at rest that there is away for you to become dept free. They are always there to answer questions and help. I couldn't have done it alone stepchange staff are always understanding and helpful. It's nice to know you are not alone. Reviewed on: 2nd May 2024

Look I am debt free because of the help StepChange g...

Look I am debt free because of the help StepChange gave free of charge Reviewed on: 2nd May 2024

Very helpful sorting out multiple creditors

Very helpful sorting out multiple creditors Reviewed on: 2nd May 2024

Highly valu customers

Lots of patience and good listening skills Reviewed on: 2nd May 2024

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