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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Generally very positive

I think advice regarding defaults was lacking that these should be prioritised early on as in my case some of them came late on and will drag out the associated impairment. Contact with staff has been very positive and informative. Reviewed on: 23rd May 2025

Step changed helped me when nobody else would.

Step changed helped me when nobody else would. Even though life changing circumstances [like having a baby so my income was reduced] , they were still able to help and advise me on payments . Reviewed on: 23rd May 2025

Despair to relief

We went from absolute despair, and felt like there was no way out to getting our life back. We were able to give the kids a much better experience than we ever thought we would. It still took us 10 years but without Stepchange we probably would have lost the house, so grateful to them. Reviewed on: 23rd May 2025

Stepchange helped us when we were in financial diffi...

Stepchange helped us when we were in financial difficulties after my wife had an accident they contacted our mortgage company to explain our situation and got us back on track will always be grateful Reviewed on: 23rd May 2025

Fantastic team, they are always friendly and helpful...

Fantastic team, they are always friendly and helpful and very very understanding Reviewed on: 23rd May 2025

Really understood from the beginning

Really understood from the beginning Reviewed on: 23rd May 2025

I was struggling financially, and had no idea there...

I was struggling financially, and had no idea there were companies out there like Stepchange who could help me. It was literally life changing and allowed me to sort my finances out into one manageable payment. Reviewed on: 23rd May 2025

Affordable easy payments

Settled debts with easy affordable payments all sorted by step change Reviewed on: 23rd May 2025

Cannot put into words how great stepchange have been...

Cannot put into words how great stepchange have been in helping me. Would recommend them to everyone I know that has the issues that I did Reviewed on: 23rd May 2025

helped us get out of debt and stopped us struggling...

helped us get out of debt and stopped us struggling other it Reviewed on: 23rd May 2025

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