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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Since 2010, my DMP is managed most professionally by...

Since 2010, my DMP is managed most professionally by Step change ( also the former service). Each of staff who answered my call was caring, kind, and knowledgeable to perform timely acts to continue my trouble less dependable repayments to my creditors for the last 15 years. Reviewed on: 23rd May 2025

Every time contact is made I receive useful advice.

Every time contact is made I receive useful advice. Reviewed on: 23rd May 2025

Overview of assistance provided.

Very helpful and understanding. Information gathering offered in a simple to read document. Can be reviewed and changed at any time. Operatives can be contacted in different ways, eg, email or by phone. Helpful advice given.. Reviewed on: 23rd May 2025

Staff are so understanding, do everything they can t...

Staff are so understanding, do everything they can to help . Great advice . Reviewed on: 23rd May 2025

Eased stress and help me achieve my goal

Helped me so much, took me from feeling overwhelmed and like I would never get anywhere to actually seeing things improve, such a relief. Reviewed on: 23rd May 2025

Debt management

I had debt from multiple places, I didn't have the funds to pay so I was recommended stepchange through citizens advice,they help me put all my debts in one place and they contacted the companies for me I just had to pay what I could afford,now I'm going to be debt free pretty soon Reviewed on: 23rd May 2025

Generally very positive

I think advice regarding defaults was lacking that these should be prioritised early on as in my case some of them came late on and will drag out the associated impairment. Contact with staff has been very positive and informative. Reviewed on: 23rd May 2025

Step changed helped me when nobody else would.

Step changed helped me when nobody else would. Even though life changing circumstances [like having a baby so my income was reduced] , they were still able to help and advise me on payments . Reviewed on: 23rd May 2025

Despair to relief

We went from absolute despair, and felt like there was no way out to getting our life back. We were able to give the kids a much better experience than we ever thought we would. It still took us 10 years but without Stepchange we probably would have lost the house, so grateful to them. Reviewed on: 23rd May 2025

Stepchange helped us when we were in financial diffi...

Stepchange helped us when we were in financial difficulties after my wife had an accident they contacted our mortgage company to explain our situation and got us back on track will always be grateful Reviewed on: 23rd May 2025

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