Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

View other StepChange products

4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Friendly, empathetic people.

Friendly, empathetic people. Very helpful and the process is straightforward. Reviewed on: 23rd May 2025

A very simple (but long) process to go through onlin...

A very simple (but long) process to go through online, and when I needed additional help, customer services were great. Overall, very pleased with Step Change’s help and advice. Reviewed on: 23rd May 2025

I was deep in debt with no way out my mental health...

I was deep in debt with no way out my mental health was suffering and i just had no hope until i got in touch with step change they helped me set up a monthly payment plan that has helped me massively and im looking forward now with a better mindset Reviewed on: 23rd May 2025

Wish I'd called them sooner! But glad I did!

I was completely unable to manage my debts and I couldn't tell my partner because they were ill. I contacted Stepchange and they were kind to me - plus they deal with all the creditors, so that I don't have to experience that pressure. I can now live within a budget so that I know I will be able to manage once they are paid off from my debt management plan - 2 years ago I was putting the family food shop on a credit card because the repayments on that card took all my budget, it was a horrible spiral and now I have no credit card and an affordable way to live. Reviewed on: 23rd May 2025

Our Life Back

Wonderful People nothing is too much trouble Reviewed on: 23rd May 2025

The support I got from Stepchange was fantastic.

The support I got from Stepchange was fantastic. I felt like I was drowning when was trying to deal with the debt myself. A friend signposted me to Stepchange, I was able to relax more in regards to my debts, knowing I was getting the support and not keep getting reminders to pay. I am now finally debt free with the support and help from Stepchange. Reviewed on: 23rd May 2025

Unfortunately I have got myself into debt but stepch...

Unfortunately I have got myself into debt but stepchange have been amazing Reviewed on: 23rd May 2025

First Class Support

We are so pleased with the service from Stepchange. Once setup, it easy to manage your budget updates online. Top class customer support. Reviewed on: 23rd May 2025

From start too finish step change helped me.

From start too finish step change helped me. It was so easy to put things in place Reviewed on: 23rd May 2025

Amazing, helped in the best way possible

Amazing, helped in the best way possible Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub