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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16064 reviews)

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4.95

Based on 16,064 reviews, last reviewed 7th May 2026

64950% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you to this organization for helping me in a D... Thank you to this organization for helping me in a DIFFICULT time, the service is great Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16064)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Debt Management

The staff are friendly and very helpful.Have been with them for a few years and I am now able to manage my debt . Reviewed on: 1st May 2024

The best thing I ever did was to join Step...

The best thing I ever did was to join Step Change Reviewed on: 1st May 2024

Step change are the best

They have helped so much they are amazing and so understanding, highly recommend them Reviewed on: 1st May 2024

Keep me informed

After years of using debt management, I have been kept informed and yearly review, to see if you are coping well. Reviewed on: 1st May 2024

I really was at an all time low with the payments an...

I really was at an all time low with the payments and needed help. It's embarrassing to think you have hot yourself into thst situation. But there was no judgement just understanding & some amazing help & advice Reviewed on: 1st May 2024

Following the death of our son due to family problem...

Following the death of our son due to family problems we got into severe debt a few years ago .Whilst chatting on a forum we were advised to check "Step Change" to see how we could be helped. after talking our problems through. we andertook the advice given to us and a very large weight was removed from our worries. the debt reduced slowly without us being pressured by debt collectors The staff at step change are excellent and very understanding. Reviewed on: 1st May 2024

Gave me peace of mind.

Gave me peace of mind. Nice to know that someone is on your side. Reviewed on: 1st May 2024

They have sorted everything out like they said they...

They have sorted everything out like they said they would Reviewed on: 1st May 2024

Pulled out of the abyss

I was in a very horrible financial situation with escalating debts and interests with no solution in sight. I had a significant illness in the family with one my children and over extended myself to get to the solution to her medical problem. After understanding the prognosis, my wife also had to stop working to look after her which left us in a huge mess financially. I had nowhere else to go and no opportunity to even restructure the debts I had. I luckily found Stepchange online and they were a godsend. They have helped me budget, plan and control my debts and I am in a much better place mentally. I am grateful for all the support that was given to me and Stepchange save lives. They definitely saved mine. Reviewed on: 1st May 2024

Step change saved my life ...

Step change saved my life I had no where to turn absolutely amazing and I was not judged Reviewed on: 1st May 2024

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