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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16462 reviews)

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4.95

Based on 16,462 reviews, last reviewed 8th May 2026

83900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

This was a very easy and comfortable start and has c... This was a very easy and comfortable start and has changed my life for the better. I'm so grateful for this service for what it has done for me and ma... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16462)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Excellent, friendly and helpful service.

Excellent, friendly and helpful service. Has made such a difference to my financial situation and eased my worries and concerns. I feel like I can see light at the end of the tunnel. I highly recommend Stepchange and encourage anyone concerned about money and debt to get in touch with them. Reviewed on: 1st May 2024

Best decision I ever made in managing my debt.

Best decision I ever made regarding managing my debt. The person on the phone was so patient and understanding and took time to evaluate and suggest the best way/options to tackle it. I felt I could sleep at night and was so less stressed and worried and in control of it all. I’m not out of it yet, but I’m confident in my ability to see it through. What is also so important is the ability to pick up the phone and talk to someone on the site quickly and easily Reviewed on: 1st May 2024

Simply put, step change changed my life around for t...

Simply put, step change changed my life around for the better. Great help and advice. Reviewed on: 1st May 2024

Step change were helpful and able to provide a plan...

Step change were helpful and able to provide a plan to meet my needs. I would only recommend if they could provide communication with debtors to ensure evryone is being paid Reviewed on: 1st May 2024

A huge relief

A huge relief giving them a ring should have done it sooner. No judgement just very helpful and a weight of your mind Reviewed on: 1st May 2024

Stepchange has the magic wand.

Stepchange has the magic wand. Once I contacted stepchange, they worked with me to stop my situation from turning into a miserable and stressful situation. Reviewed on: 1st May 2024

I was losing sleep, constantly anxious and had no cl...

I was losing sleep, constantly anxious and had no clue where to turn over my debt and missed payments. I can’t thank Stepchange enough for their understanding, non judgement and overall amazing experience! Reviewed on: 1st May 2024

Stepchange eased my worries

From day 1 when I first contacted them for help and advice the service that I was given was top quality they assisted me and worked out a suitable plan to get my depts under control Reviewed on: 1st May 2024

I Would Certainly Recommend StepChange

StepChange have been brilliant helping me to sort my big credit card debt out using a Debt Management Plan. I now finally feel I have peace of mind with their help and less to worry and feel guilty about. Reviewed on: 1st May 2024

Amazing helpful company.

I dont know how to thank stepchange, they have taken so much stress and worry away from me. Honestly everyone I have been in contact with has been so helpful and understanding. I was so nervous and ashamed to ask for help but stepchange made me see that I didn't need to worry. 100% recommend. Reviewed on: 1st May 2024

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