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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Excellent service.

Excellent service. They help me with making budget. Thank you Reviewed on: 23rd May 2025

The charity has been brilliant from start to finish...

The charity has been brilliant from start to finish helped relieve a lot of my money worries Reviewed on: 23rd May 2025

Stepchange helped me when covid hit

I was made redundant just before covid hit, and I got a new job on the day the first covid lockdown was announced. So due to that I had no payments coming in and stepchange helped me sort out my payments and got me back on track. Reviewed on: 23rd May 2025

I felt secure and stress free

I was so stressed they made sure I feel secure and manage my debt really well. Reviewed on: 23rd May 2025

Awesome, lost my job last year and was without a job...

Awesome, lost my job last year and was without a job for a year and they were a life saver. Reviewed on: 23rd May 2025

I have been with Stepchange for 6 years now and I am...

I have been with Stepchange for 6 years now and I am so much better financially wise. They will help you 100% so long that you keep your repayments every month. They will review each year to make sure that it is still affordable for your situation. Stepchange has removed a very heavy burden on my shoulders. I am so happy with my decision to ask Stepchange for help coz i was hesistant im feeling embarrassed.. it was the greatest decision i made. Reviewed on: 23rd May 2025

First Class Needed Help Provided.

Step change gave me Complete peace of mind & Assurance. They made me feel so much better Mentally. I cannot thank them enough. Reviewed on: 23rd May 2025

Great advice.

Great advice. I feel better after talking to any of the people at Stepchange. Thanks Reviewed on: 23rd May 2025

Taking to load

I was very worried about my financial situation. I was very quickly put at ease and options presented to me. I felt I had someone who was taking the load off my shoulders Reviewed on: 23rd May 2025

Easy process.

Easy process... from zero to hero Reviewed on: 23rd May 2025

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