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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Absolutely brilliant helped me so so much

Absolutely brilliant helped me so so much Reviewed on: 23rd May 2025

I felt I had the weight on my shoulders.

I felt I had the weight on my shoulders. Life-changing lifesavers. Very helpful, took all the hard work away from me. Would Genuinely say my life would not be the same now if not for step change Reviewed on: 23rd May 2025

Everyone was very helpful, it made me feel less scar...

Everyone was very helpful, it made me feel less scared as to what to expect and what is going to happen next.. it was very straightforward, I would like to thank you very much for your continuous help Reviewed on: 23rd May 2025

Be brave and ring Step Change

I was at my wits end with worry about my credit card debt, especially as my income is just State Pension and Pension Credit. After reading up about available help, I kept putting off phoning Step Change for months because I was so ashamed of my situation. When I finally plucked up the courage it was nothing like I had imagined. The gentleman I spoke to was completely non-judgemental and in a calm, pleasant way helped me to work out a budget I could manage whilst gradually paying off my credit card. It was such a relief that the bank then stopped my monthly interest payment as well. Step Change were the best thing to happen to me and I would recommend them to anybody who needs help with their finances at this difficult time. Reviewed on: 23rd May 2025

Excellent service.

Excellent service. They help me with making budget. Thank you Reviewed on: 23rd May 2025

The charity has been brilliant from start to finish...

The charity has been brilliant from start to finish helped relieve a lot of my money worries Reviewed on: 23rd May 2025

Stepchange helped me when covid hit

I was made redundant just before covid hit, and I got a new job on the day the first covid lockdown was announced. So due to that I had no payments coming in and stepchange helped me sort out my payments and got me back on track. Reviewed on: 23rd May 2025

I felt secure and stress free

I was so stressed they made sure I feel secure and manage my debt really well. Reviewed on: 23rd May 2025

Awesome, lost my job last year and was without a job...

Awesome, lost my job last year and was without a job for a year and they were a life saver. Reviewed on: 23rd May 2025

I have been with Stepchange for 6 years now and I am...

I have been with Stepchange for 6 years now and I am so much better financially wise. They will help you 100% so long that you keep your repayments every month. They will review each year to make sure that it is still affordable for your situation. Stepchange has removed a very heavy burden on my shoulders. I am so happy with my decision to ask Stepchange for help coz i was hesistant im feeling embarrassed.. it was the greatest decision i made. Reviewed on: 23rd May 2025

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