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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Lifesavers

The stress that comes with debt can easily seem insurmountable & become overwhelming. Dealing with creditors and financial institutions only adds to that pressure. StepChange helped me with a debt management plan, dealt with my creditors, provided invaluable professional advice & support and felt that I had someone who was on my side and really cared about resolving my debt problems. With their help I am looking forward to being debt free by the end of the year. It's been a long hard journey, but without the help of StepChange I would have been looking at a mountain in despair, rather than reaching the summit. I can honestly say they saved my life. Reviewed on: 2nd May 2024

I have been using Stepchange for the last 5 years.

I have been using Stepchange for the last 5 years. They have helped me pay back my debts without the extra interest being added. I pay them an agreed amount each month and they pay your debts on your behalf. I honestly don't know what I would of done without their help. Thank you Reviewed on: 2nd May 2024

All Advisers who helped me set up a repayment budget...

All Advisers who helped me set up a repayment budget to pay off my debts have been professional, understanding and made me feel comfortable discussing my debt problems. I would certainly recommend Stepchange to help anyone with debt problems, as taking the first step by contacting them, was the best thing I've done. Reviewed on: 2nd May 2024

A light in what was a very dark place.

I thought there was no way forward when I learned of Stepchange, since, they have allowed me to maintain a financially structured and mentally peaceful existence. Reviewed on: 2nd May 2024

life savers

Stepchange practically saved my life. I didn't know where to turn after losing my job, i felt i was drowning. They provided a life raft, which i'm still rowing, but know where i'm going. Reviewed on: 2nd May 2024

Helped with a plan for my money

Helped with a plan for my money and took control of contacting those I owed money to. Made a tough and stressful period a little easier to deal with so would highly recommend if you are in a position where you think there's no help, there definitely is! Reviewed on: 2nd May 2024

Non judgemental staff.

Non judgemental staff. Completely free service and excellent support. I owed £75,000 at the onset of my plan. I now owe only £1,100. Reviewed on: 2nd May 2024

Very helpful and guided me brilliantly .

Very helpful and guided me brilliantly . Review each year. Reviewed on: 2nd May 2024

Happiness

Thank you for your support in allowing me to clear all my debts and arranging payment to all my creditors. I can now sleep peacefully and not have to worry anymore. Thanks StepChange. Reviewed on: 2nd May 2024

Been with stepchange for over 10 years everyone you...

Been with stepchange for over 10 years everyone you talk to is most helpful and friendly iwas in a mess before stepchange thay helped me so much and took alot of worries awat so gteatful Reviewed on: 2nd May 2024

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