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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16492 reviews)

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4.95

Based on 16,492 reviews, last reviewed 9th May 2026

85400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Simple solution of our debt problem Handled our debt problem rapidly simply and efficiently. Eventually stoped the harassment of persistent threatening mail and phone calls. Handled my w... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16492)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Amazing people helped me so much

Amazing people helped me so much Reviewed on: 1st May 2024

Great service

From the very first point of contact they have been great and so helpful throughout it what is a scary situation to go through Reviewed on: 1st May 2024

StepChange empowered me to take courageous steps

I suffer from several progressively debilitating health conditions. This fact severely affected my quality of life. In an effort to improve my quality of life, I made unwise financial decisions, which ultimately put me in a position of great stress and turmoil. StepChange helped me to formulate a Debt Management Plan. All the staff at StepChange were so friendly and helpful. I felt confident that I could trust their judgment and experience. They literally empowered me to take courageous steps to get my life back. A Debt Management Plan with StepChange requires very little maintenance, other than reviewing your debts and budget at least once a year. Despite my health conditions, I get to enjoy my life again and pay off my debts. Reviewed on: 1st May 2024

Great organisation

I’ve been with step change for three years now. They are beyond helpful in supporting me. I’ve been given structure and helped to manage my debts. Such an amazing organisation and it’s free Reviewed on: 1st May 2024

Made to feel a relief to gets organised with my mon...

Made to feel a relief to gets organised with my money thank you Reviewed on: 1st May 2024

Helped me out so much and peace of mind for...

Helped me out so much and peace of mind for 12 months Reviewed on: 1st May 2024

The advisors are all very helpful and use compassion...

The advisors are all very helpful and use compassion when talking to you, you don’t feel you are being judged and everyone is so nice to talk to. Reviewed on: 1st May 2024

Stepchange changed my life

Stepchange changed my life, I didn’t know where to turn when I got into debt and struggled to pay it back. As soon as I contacted Stepchange they did everything for me. The letters from debt collectors stopped and that gave me peace of mind. I recommend these highly Reviewed on: 1st May 2024

Great stuff step change .

Very extremely helpful in all aspects of resolving debt problems Reviewed on: 1st May 2024

Step Change are absolutely amazing, They have helped...

Step Change are absolutely amazing, They have helped me so much and have done everything for me handling my debt. I really can't praise them enough. Reviewed on: 1st May 2024

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