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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16395 reviews)

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4.95

Based on 16,395 reviews, last reviewed 8th May 2026

80800% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They got me out of catalog debt trap I had £7k debt across several catalog companies and the interest was crippling. StepChange were calm, kind and never judged me. They explained all my ... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16395)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange, an unbeatable service.

Stepchange have provided me with peace of mind while gently pushing me in the right direction to manage my debt reliably and consistently. Easy to deal with staff who are always so helpful and treat me with respect. Reviewed on: 1st May 2024

Exceptional service

Exceptional service great staff helpful friendly always find a solution to suit you Reviewed on: 1st May 2024

Was in the gutter but after contacting step change I...

Was in the gutter but after contacting step change I got my life back on track Reviewed on: 1st May 2024

Step change has helped me over the years with financ...

Step change has helped me over the years with financial advice and debt management solution that has helped me to almost pay out all my debts. Reviewed on: 1st May 2024

I was struggling financially and never ended story I...

I was struggling financially and never ended story I have but Step change step in to my life and sort all out for me.Thank you ,now I know where I am going to get help next time.All good and understanding professionals,Do give them call if you need help .Step change changes lives Reviewed on: 1st May 2024

I was in dire straits and couldnt see a way out of m...

I was in dire straits and couldnt see a way out of my debt. They were both sympathetic and helped me immensely. My mental health has been restored. Reviewed on: 1st May 2024

Pick up the phone ......you won't regret it.

I was desperate & scared when I rang Stepchange.I had red bills all over the place & didn't know where to start. They made me realise that I could survive with their help. I was suicidal. Reviewed on: 1st May 2024

Stepchange helped me turn a life crippling debt into...

Stepchange helped me turn a life crippling debt into a manageable issue. Their friendly and knowledgeable advice was invaluable in helping me to take control of the situation Reviewed on: 1st May 2024

They came to my help.

They came to my help, provided very good advice and now maintains contact with my creditors. Reviewed on: 1st May 2024

I was badly in debt but step change gave me a light...

I was badly in debt but step change gave me a light at the end of a dark tunnel, I’ve been on a debt management plan now for 6 years although my debt only goes down slowly it’s manageable and help me to control what I spend, I am now in control and can sleep at night thank you step change !!! Reviewed on: 1st May 2024

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