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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Real life saver, when you are drowning and dont know...

Real life saver, when you are drowning and dont know what to do. Made managing my debt so much stress free Reviewed on: 23rd May 2025

Life saver

For myself into debt trying to fix things myself after coming out of a financially coercive relationship but it all got too much. Didn’t want CCJ/IVA/bancruptcy and didn’t know I could get help. Finally on way to sorting life out! Reviewed on: 23rd May 2025

Seem less and Easy

It was very easy to setup a DMP and stay updated with debt Reviewed on: 23rd May 2025

Step Change helped me find a plan that worked for me

Step Change helped me find a plan that worked for and budget effectively. It can seem a lot to work through with the Step Change team at first, but it is worth it. My wellbeing feels much better since I completed the process. Reviewed on: 23rd May 2025

Excellent charity to support with debts

Fantastic charity all staff I have spoken too are helpful reassuring and supportive Reviewed on: 23rd May 2025

Step Change, a great help when needed

I was in a bad way financially, but Step Change helped me sort out my debts. Best thing I ever did was contacting Step Change Reviewed on: 23rd May 2025

So helpful and stress free awsome

So helpful and stress free all staff Reviewed on: 23rd May 2025

Superb and helpful.

Superb in all areas. Listen well and give information clearly. Have helped since 2022. I would highly recommend them and have done, countless times. Reviewed on: 23rd May 2025

A lifeline

Gave me help from day one and always non judgemental practical help. Reviewed on: 23rd May 2025

Excellent!

I never have had an issue/problem with StepChange. They are friendly and very helpful. Reviewed on: 23rd May 2025

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