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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange really helped turn my life around

My experience with Stepchange really helped turn my life around. They drew up a debt management plan with me that really helped my financial situation. The people that I spoke to were non judgemental, kind caring and supportive. I would definitely recommend Stepchange to anyone who is struggling with their finances. Reviewed on: 2nd May 2024

Thanks for helping

I was in stress, Could not sleep, Really took my stress away Reviewed on: 2nd May 2024

Very worrying time but got the help I needed

Very worrying time but got the help I needed Reviewed on: 2nd May 2024

I cannot recommend Step Change highly enough.

I cannot recommend Step Change highly enough. They are amazing, helpful, non-judgemental and professional. Reviewed on: 2nd May 2024

Getting a DMP is the best thing I've ever done

Getting a DMP is probably the best thing I've ever done. Although you're pretty much giving up your credit score for a few years, the alternative for me was drowning in interest with no sight of a way out. A DMP allowed me to stop the bleeding and start my journey to becoming debt free. I'll be debt free at the end of this year and I can't wait to finally start again! Reviewed on: 2nd May 2024

been with stepchange a few years great set of people

been with stepchange a few years great set of people Reviewed on: 2nd May 2024

Non judgmentental, practical & reassuring.

Non judgmentental, practical & reassuring. Help with dealing third parties Reviewed on: 2nd May 2024

Stepchange are helpful in that they assisted me in m...

Stepchange are helpful in that they assisted me in managing g my debt situation. They Know what to do and give me the support to do what needs to be done Reviewed on: 2nd May 2024

Guardian Angels

They helped me through a very dark period in my life with my finances, i felt like i was drowning and had no where else to turn. l wouldn’t be here today without them. Reviewed on: 2nd May 2024

Very helpful and professional staff,always able to a...

Very helpful and professional staff,always able to assist Reviewed on: 2nd May 2024

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