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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Really great experience with Step Change they've rea...

Really great experience with Step Change they've really supported me to develop an affordable payment plan I can stick to, I can now really look forward to a debt free future! Reviewed on: 6th June 2025

Stress and worry away

I got myself into alot of mess years ago That I'd never done before I was usually quite sensible Step change helped me with my debt providers Coming too agreements they took my stress and worry away Reviewed on: 6th June 2025

Very helpful and supportive when I have needed to co...

Very helpful and supportive when I have needed to contact them Reviewed on: 6th June 2025

Easy to deal with

Easy to deal with, very well informed have had no issues since starting with them Reviewed on: 6th June 2025

They found me a way out of what seemed like oblivion

I can honestly describe my experience with step change as life changing. I honestly don't know what would have happened to me without their help. I felt like I was about to lose everything and they have me back on track Reviewed on: 6th June 2025

Hard to get through but worth it in the end

So nice to have some people to help you find a way out of a debt spiral, although getting through to them can be hard it is worth it in the end. Reviewed on: 6th June 2025

Step Change personnel are great

The people who work for Step Change are so understanding and helpful. Being in debt can come with shame and despair at the situation you find yourself in but after speaking with them and the support and advice they gave I felt more in control. Reviewed on: 6th June 2025

So helpful non judgemental, very knowledgeable.

So helpful non judgemental, very knowledgeable. Keep you up to date with all that's happening. Always there on the end of the phone to answer questions Reviewed on: 6th June 2025

Amazing team, helpful at every step.

Amazing team, helpful at every step. Stepchange helped me get my finances under control and dig myself out of a massive hole. Repayments are much easier now and I feel like a big weight has been lifted off my shoulders. Reviewed on: 6th June 2025

Service review

Really helpful, low stress service Reviewed on: 6th June 2025

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