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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16353 reviews)

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4.95

Based on 16,353 reviews, last reviewed 7th May 2026

78750% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Let Step Change put your mind at rest I was so scared in the days running up to me contacting Step Change. But as soon as I contacted them, everything got so much better. They were so help... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16353)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

They saved me from going under and have created a pa...

They saved me from going under and have created a path where I WILL get out of debt Reviewed on: 1st May 2024

Excellent service

Excellent service very professional were a great help Reviewed on: 1st May 2024

It’s been 3 years now .

It’s been 3 years now . The initial advice was really helpful in getting a handle of the situation . It seems lenders were sympathetic at first but now are ruthless in trying to get their money back . Don’t give in to their demands . If you can no longer afford the repayments use Stepchange to take action against them Reviewed on: 1st May 2024

So Reassuring & Kind

As an organisation they have been so amazing. Everyone I have spoken too really takes the time to understand and help. Debt is such a terrible place to be and you can feel quite alone. They helped. Me take back control and as a result I was able to see a way ahead and now have a date where I can eventually be debt free Reviewed on: 1st May 2024

Didnt know where to turn!

We got into serious debt and didn’t know where to turn! Step change helped sort everything out and got it into one manageable payment a month. I really don’t know what we would have done without them. Their customer service is brilliant whenever I have had to speak to someone they are very helpful and friendly. Reviewed on: 1st May 2024

Great Support System

Stepchange helped me sort my Debts out by Management Plan and taken a huge burden off my shoulders. This resulted in my improved mental health for past many years and allowed me to focus on my job, earnings and personal life. I thank enough to Stepchange for being an immense support. Reviewed on: 1st May 2024

Everyone I’ve spoken to has been understanding, kind...

Everyone I’ve spoken to has been understanding, kind and helpful. Reviewed on: 1st May 2024

Step change have helped me get out of a terrible sit...

Step change have helped me get out of a terrible situation and over time my debts have decreased. Reviewed on: 1st May 2024

Due to furlough in Covid I was really scared of fall...

Due to furlough in Covid I was really scared of falling behind with my debt payments, I felt like I was drowning! I Contacted strp change and the relief was immediate!They were so kind and helpful. Didn't make me feel shame and came up with a plan that was manageable without being overwhelming! They Contacted my creditors and I was finally able to sleep again ! Reviewed on: 1st May 2024

Constructive, helpful,- my debt. Managed.

Constructive, helpful, took my worries about my debts, a rational and manageable solution. Thanks Reviewed on: 1st May 2024

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