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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Brilliant service

Easy website to use, they do everything for you, no hassle from creditors. Reviewed on: 23rd May 2025

I think step change is a good for restructuring your...

I think step change is a good for restructuring yourself. Reviewed on: 23rd May 2025

Stepchange have helped me to turn my life around and...

Stepchange have helped me to turn my life around and get things back on track! Reviewed on: 23rd May 2025

Felt I had the weight of the world on my shoulders a...

Felt I had the weight of the world on my shoulders and they helped me see a clearer future when I would be debt free ,I didn't know where to turn till stepchange helped sort me out Reviewed on: 23rd May 2025

Amazing help, l was on the verge of a brake down wit...

Amazing help, l was on the verge of a brake down with debt till they helped. Reviewed on: 23rd May 2025

They really care!

Always polity and I feel they really care when discussing my difficulties/situation. It makes a difference while you are navigating a stressful time in your life. Reviewed on: 23rd May 2025

Before I contacted StepChange, I was constantly wor...

Before I contacted StepChange, I was constantly worried about my ever increasing bills. I felt that I wasn't getting anywhere, even after phoning my creditors. That first phone call to StepChange changed all of that. Advisors explained the various options and calmed me down. Reviewed on: 23rd May 2025

THANKS A LOT I GETTING SUPPORT FROM YOU TAKING BREAT...

THANKS A LOT I GETTING SUPPORT FROM YOU TAKING BREATH THEN I WILL BE SUCCES MY PAYMENT UP TO END THANKS FOR HELPNG ME CAN'T EXPLAIN NO WORDS. Reviewed on: 23rd May 2025

Very helpfull and very greatful for their support.

Very helpfull and very greatful for their support. Reviewed on: 23rd May 2025

Not very customer friendly and could show more empathy

Not very customer friendly and could show more empathy Reviewed on: 23rd May 2025

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