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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16191 reviews)

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4.95

Based on 16,191 reviews, last reviewed 7th May 2026

70950% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange has changed my life! Stepchange has been a huge relief in my life being able to pay off debts. No unwanted letters being delivered by creditors. Just being able to breathe... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16191)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

They really helped me.

They really helped me out when I was in bad financial difficulty due to lack of working hours and my debts were out of control. I was on a token payment for quite a while but StepChange were very patient and new that I was desperate to get a full time job. Eventually I did and even though I'm now on a Debt Management Plan through them I'm at least paying more towards my debt and they will be cleared sooner than expected. This is a fantastic company willing to really help people in dire need, can't thank them enough as I'm sure it will be quite a tough job to do Reviewed on: 1st May 2024

Stepchange gave me my life back when my debt put me...

Stepchange gave me my life back when my debt put me in a very dark place Reviewed on: 1st May 2024

Fab from start to finish!

Fab from start to finish! Allowed me to get my debts under control without feeling like I was being judged for being in debt. The advisors I have spoken to have all been really helpful, and being able to make changes online quickly and easily is brilliant. I have recommended Step change to several people who have also signed up. After being in debt my entire adult life I now feel like my finances are finally under control ☺️ Reviewed on: 1st May 2024

Stepchange are so helpful and professional

StepChange have been so helpful, so professional and so kind. Made a very difficult time manageable. They reassured me that something could be done and supported me every step of the way. They dealt with all my creditors, helped me formulate an achievable plan. Every advisor I have spoken to have been first class. I can’t thank them enough. They truest brought light at the end of the tunnel when I thought there was so way forward. Reviewed on: 1st May 2024

When I lost my wife to cancer and my business went b...

When I lost my wife to cancer and my business went bankrupt through Chinese cheap alternative. I was recommended Debt StepChange. They were so helpful and understanding about my financial situation. It saved my life. Reviewed on: 1st May 2024

there is life with debt thanks to stepchange

always there at the end of the phone to help and advice on things even at my lowest point good solid advice my i could not get my head round things just someone to talk to and listen life saver Reviewed on: 1st May 2024

I have had a series of illnesses and have not been a...

I have had a series of illnesses and have not been able to help myself much for some time but stepchange have helped me through it and had enormous patience and understanding Reviewed on: 1st May 2024

Stepchange Are great

Stepchange have helped me so much, I was really stressed & struggling with debt & how to pay it all off. They have sorted it all out for me & have been great Reviewed on: 1st May 2024

I now feel that my situation is under control ...

I now feel that my situation is under control and being managed without me fretting and worrying about it,it is still hard but I have peace of mind and have been helped enormously.I had felt that I would lose everything but was supported to get things under control. Reviewed on: 1st May 2024

When I was first starting to get my debts in order I...

When I was first starting to get my debts in order I was constantly worrying about how I would manage to pay it off but thankfully step change helped me see I could pay them off with a dmp and were there every step of the way. I have now paid over half of my total debts off and will have cleared them all in full before long all thanks to this amazing charity. Reviewed on: 1st May 2024

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