Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16002 reviews)

View other StepChange products

4.95

Based on 16,002 reviews, last reviewed 7th May 2026

62100% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been a massive help Before using StepChange, I would spend every month blindly worrying about repayments. Spiralling into panic and crippling anxiety. StepChange have hel... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16002)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Very supportive and engaging

I have used step change for a while now. They are very supportive and have always advised me what was best for my personal circumstances. They are also happy to ensure you actually can afford what you claim to Reviewed on: 1st May 2024

Good a relief helped me sort myself out with my fina...

Good a relief helped me sort myself out with my finances Reviewed on: 1st May 2024

A helping hand.

Six months before we retired we knew we would have debts we could not cover with our pensions so we contacted Stepchange who got in touch with our creditors and arrange a debt management plan for us .What a relief, it took all the worry and stress away. We are still paying our debt off but at a rate we can afford.Thank you Stepchange Reviewed on: 1st May 2024

Very friendly, helpful and supportive system.

Very friendly, helpful and supportive system. Reviewed on: 1st May 2024

Step Change

After worrying for years about my debts I contacted Step Change. They were very helpful and I am now, with their help, in control of my finances and able to sleep at night. My only regret is not contact them sooner. Reviewed on: 1st May 2024

Stepchange have been really helpful to me and becaus...

Stepchange have been really helpful to me and because of this, I’m on the way to getting things sorted. The staff are helpful, don’t judge and don’t patronise. Everything is made crystal clear and all the options available are explained clearly. They obviously have good arrangements with all the major financial companies and get sort things that I would have never been able to get done. Reviewed on: 1st May 2024

Never feel judged by the assistant on the phone.

Never feel judged by the assistant on the phone. They are helpful and knowledgeable which is what you need when you’re trying to sort out your finances. If there’s a change it is easy to contact them and adjust payments as needed. Takes away the pressure of contacting creditors individually which would be time consuming and a struggle. Reviewed on: 1st May 2024

Always very helpful and understanding, they try to h...

Always very helpful and understanding, they try to help rather than make you feel worse! One of my friends recommended and I’m so happy that I went through with it. Thank you! Reviewed on: 1st May 2024

So kind and helpful!

So kind and helpful! Didn’t feel judge just supported, literally can’t tell you how much it’s changed our lives. The debt was massively affecting my mental health, but now it’s getting paid of steadily and I can breathe again! Thank you Reviewed on: 1st May 2024

I've been really struggling for last few years, chas...

I've been really struggling for last few years, chasing my own tile,Stepchange significantly help me to put things together, manage something what seems to be unmanageable. It's still long way ahead of me to sleep peacefully, but I believe I'm on my right way. Reviewed on: 1st May 2024

Alternative products

Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt collection
from Ayom Debt Recovery 1.48 from 87 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub