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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16438 reviews)

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4.95

Based on 16,438 reviews, last reviewed 8th May 2026

82800% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange delivered appropriate advice the advice... After contacting StepChange I have found the advice given to me to be succinct and informative while boosting my confidence in management of my debt. ... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16438)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Stepchange literally changed my life .

Stepchange literally changed my life . I will be forever grateful. Such a brilliant charity. Reviewed on: 1st May 2024

I’ve tried to set up my DMP and I had to change it n...

I’ve tried to set up my DMP and I had to change it n no one got back to me n I can never get through Reviewed on: 1st May 2024

Excellent service provider

Kind help and knowledgeable people Reviewed on: 1st May 2024

A much needed lifeline

Understanding, caring, non-judgemental are just a few words to describe the approach given by staff to individuals struggling to manage debt for whatever reason. Reviewed on: 1st May 2024

Easy, help, and all online which is easy to sort if...

Easy, help, and all online which is easy to sort if you prefer not talking about the situation bit want to resolve via email Reviewed on: 1st May 2024

Always easy to talk to them and get the answer to re...

Always easy to talk to them and get the answer to resolve the issue. Reviewed on: 1st May 2024

In the darkest hours

Took all the stress away from dealing with my creditors. Absolutely fantastic service. Reviewed on: 1st May 2024

It’s been very helpful keeping creditors at bay bein...

It’s been very helpful keeping creditors at bay being long term disabled and still waiting for operations & treatment. The help and support has been much appreciated. Reviewed on: 1st May 2024

Brillant service would recommend

Brillant service would recommend Reviewed on: 1st May 2024

Such a wait of my mind!

Such a wait of my mind! You just can’t describe how this has changed my mental state of mind. Reviewed on: 1st May 2024

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