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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

An invaluable tool!

I’ve been able to get on top of my debts for the first time in years! Being able to see live figures as my debts are being paid, albeit little by little, is such a great feeling! My other half is almost at the end of his, he’s been committed to his repayments and it really shows. StepChange were also very accommodating when life got in the way and we weren’t able to make the payments for a month or two. Reviewed on: 23rd May 2025

Stepchange have helped me immeasurably, I was comple...

Stepchange have helped me immeasurably, I was completely underwater and couldn't really see a way out of my debts... I decided to try Stepchange and see what happened, and it's been the best thing I have done, they've made it so straightforward, they replied to any concerns, and made everything transparent and easy to understand. I can now see I'm headed in the right direction, it's a huge weight off of my shoulders. I would highly, highly! Recommended that anyone who is struggling to just reach out to them and get on that journey to finally being debt free! Reviewed on: 23rd May 2025

Very friendly and understanding staff.

Very friendly and understanding staff. They make you feel like a great weight has been lifted from your shoulders. Highly recommended. Reviewed on: 23rd May 2025

It’s been all the help I needed and im glad I found...

It’s been all the help I needed and im glad I found StepChange Reviewed on: 23rd May 2025

Great service

No issues at all helped me every time I’ve needed Reviewed on: 23rd May 2025

Excellent Extremely helpful in very difficult situation

Extremely helpful in very difficult situation Reviewed on: 23rd May 2025

The whole process was easy transparent and very stra...

The whole process was easy transparent and very straightforward.i only wish i contacted step change earlier Reviewed on: 23rd May 2025

Thank you for helping me understanding my situation..

Thank you for helping me understanding my situation and for assisting with the creditor's hassle. It was such a relief Reviewed on: 23rd May 2025

Very helpful team.

Very helpful team. Can't fault their services at all! Reviewed on: 23rd May 2025

Excellent staff so helpful and knowledgeable

Excellent staff so helpful and knowledgeable Reviewed on: 23rd May 2025

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