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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

An absolute must for debt help

They have helped us out of a very difficult and stressful situation a number of years ago and are still helping us to this day with a long term solution Reviewed on: 2nd May 2024

Nice support when you are in difficulties

Simple but professional way to process Reviewed on: 2nd May 2024

I was very worried about my finances until I found S...

I was very worried about my finances until I found StepChange. They have helped me face the total of all my debts and then to help negotiate an agreed way forward between all those I owed money at a monthly rate they would accept and I could afford. It does involve a considerable part of my income being paid towards my debts. It has also meant me having to considerably reduce my outgoings and to go out far less. It is also going to take several years of these restrictions while the debt is paid. StepChange are realistic and allow for some items like cars and microwaves etc to wear out over the period and to need repairing. You also have to take part in yearly reviews to check your current financial situation and see if it needs amending. Reviewed on: 2nd May 2024

No more sleepless nights

I was constantly worried about my debts and struggling to catch up. StepChange saved me. Brilliant and very professional staff and an easy process to follow.They really do change your life. Reviewed on: 2nd May 2024

Knowledgeable and friendly staff who go out of their...

Knowledgeable and friendly staff who go out of their way to provide sound advice and help. Reviewed on: 2nd May 2024

Excellent organisation

The whole experince from start to finish and continues to have helped me regain my peace of mind I continue to feel supported and know they will asdut if needed Reviewed on: 2nd May 2024

Stress Free

I was very much stressed a lot almost everyday but since im with stepchange i am no longer stressed about paying my debts. Reviewed on: 2nd May 2024

Life changing

Getting help was amazing for me,I worried so much about my debts,had suicidal thoughts and step change were excellent,so easy to set up and they're always on hand to check if I'm not sure about something. Reviewed on: 2nd May 2024

They truly changed my life and definitely less anxio...

They truly changed my life and definitely less anxious and stressed towards my credit cards Reviewed on: 2nd May 2024

good value as debt manegment i dont pay any thing an...

good value as debt manegment i dont pay any thing and i dont get hasseled by pepole i owe money to i fill out my expenditure and i pay monthly a set amount and step change pay and keep track of each companies share Reviewed on: 2nd May 2024

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