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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16438 reviews)

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4.95

Based on 16,438 reviews, last reviewed 8th May 2026

82800% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange delivered appropriate advice the advice... After contacting StepChange I have found the advice given to me to be succinct and informative while boosting my confidence in management of my debt. ... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16438)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Bringing light where there was only darkness

Stepchange have been amazing from start to finish, always helpful, when contacted they are always positive and supportive and always able to reassure us that we don’t need to worry as they deal with your creditors on your behalf. Stepchanged have shown us light when we thought only darkness was our only choice. I can categorically say StepChange has saved my life !! Reviewed on: 1st May 2024

The advice was helpful

The advice was helpful and gave peace of mind Reviewed on: 1st May 2024

Helpful Debt Management

Step Change have always been helpful and have enabled me to manage my debts without becoming overwhelmed by the situation. I'd highly recommend them to anyone who is struggling with debt and who, perhaps, can't see a way out of a financial hole. Reviewed on: 1st May 2024

Step change have been fantastic from the very start...

Step change have been fantastic from the very start to now (nearly the end) I’ve never been judged once for what I got myself into, they’ve supported me and helped me get debt free! The help me set realistic repayments and took any stress away from dealing with the debt collectors/companies. So glad that I called step change and changed my finically situation around. Couldn’t have done it without them. Reviewed on: 1st May 2024

They have helped me with my financial situation and...

They have helped me with my financial situation and now I feel more settled knowing it's all under control. Reviewed on: 1st May 2024

Don't struggle ask for help

I had used StepChange to help me manage my overwhelming debts. I took a debt management they talked and arranged all the payments with my creditors. The process was simple and I would just need to make a annual review to ensure I was managing my budgeting and paying the correct amount to clear my debts. I started with just £8000 of debts and next month I will make my final payment and be debt free! Its taken me a good few years but I have got there and most importantly the stress and anxiety of juggling the debt before I took out the plan disappeared I didn't get any letters other than annual statements. Reviewed on: 1st May 2024

We were really struggling with what to do and where...

We were really struggling with what to do and where to go regarding out debt which had become unmanageable, step change helped us to put every together and make sense of it, as much as we could Reviewed on: 1st May 2024

Very helpful and plan in place fast to pay my...

Very helpful and plan in place fast to pay my debts Reviewed on: 1st May 2024

Helped me get in control of debts I'd been hiding from.

Helped me get in control of debts I'd been hiding from. They were really supportive and helpful, with zero judgement. Reviewed on: 1st May 2024

I was in a mess and you helped to sort it out and so...

I was in a mess and you helped to sort it out and sort out my debts. I felt rock bottom but with your help I could see a way out Reviewed on: 1st May 2024

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