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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16556 reviews)

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4.95

Based on 16,556 reviews, last reviewed 9th May 2026

88500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange provide peace of mind and takes away the... Stepchange provide peace of mind and takes away the anxiety of having to worry about my debt. Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16556)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Amazing service to help you take control of your debt.

Incredibly helpful, kind, reassuring- they made taking control of my debts easier than I expected, and helped me to sort my situation out. Cannot recommend them highly enough to anyone who is struggling. Reviewed on: 1st May 2024

I wish I had known about this service years before!!

Helpful, understanding and supportive staff who never belittle you. They do their utmost to make sure any plan or payments put in place are affordable. Should your circumstances change it is easy to contact them to adjust your payments, whether up or down. I only wish I had known about them years before! Reviewed on: 1st May 2024

Stepchange are finance Angels

Stepchange were very helpful from the start, they put our minds to rest, explained everything in easy English, and showed us our options. Without their help we would have sunk. Reviewed on: 1st May 2024

The adviser is really good giving all alternatives t...

The adviser is really good giving all alternatives to choose. Very helpful . Really thankful for giving help. Reviewed on: 1st May 2024

Brilliant couldn't have been more helpful

I recently fell ill and I am on SSP at the minute so I am on reduced payments for a couple of months till I return to work then my payments will increase again Stepchange couldn't have been more helpful thank you. Reviewed on: 1st May 2024

With the despair of debt comes fear of your creditor...

With the despair of debt comes fear of your creditors and County Court Judgements, repossession and bankruptcy. Stephanie can protect you against these awful problems. Give them an honest picture of your position and they will show you a way to recover. Reviewed on: 1st May 2024

Problems can have solutions so contact stepchange!

Rather than keeping my head in the sand hoping my money situation would magically sort itself. I took the best decision when contacting step change it is a guarantee it changes your life and outlook in a positive ongoing way.I would say dont put your head down seek help and get your head up and life back. When there is a problem there is a SOLUTION contact step change today not tomorrow you will be thankful . You read this review. Reviewed on: 1st May 2024

StepChange gave me the break I needed.

StepChange helped me at a very difficult time in my life. I felt I had no control and no way out of my mounting debt. A friend suggested StepChange and now I feel like I can live again and sleep at night. Reviewed on: 1st May 2024

It gave me peace of mind and enabled me to sleep at...

It gave me peace of mind and enabled me to sleep at night and not lie awake at night worrying. Everything was very easy to understand. Reviewed on: 1st May 2024

Financial lifesavers

When I first contacted StepChange I was in a dire situation and felt helpless and hopeless. They explained my options, helped me to set up a debt management plan, and instantly took away a lot of my worries. The professional friendliness and helpful knowledge I encountered brought me back from a very bad place and I cannot fault them at all. Reviewed on: 1st May 2024

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