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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Absolutely brilliant service from extremely compassi...

Absolutely brilliant service from extremely compassionate and professional people. Understanding and helpful drum the beginning and throughout. Stepchange removed the burden, guilt, embarrassment and fear of facing my financial issues. Reviewed on: 1st May 2024

They are very helpful and supportive

They are very helpful and supportive Reviewed on: 1st May 2024

Non judgemental

Really helpful, non judgemental, treat you as a person Support with contacting debtors, the advisors really do reduce your financial worries. Reviewed on: 1st May 2024

Been with Stepchange for over 10 yearss.

Been with Stepchange for over 10 years. The staff have all always been top class and very knowledgeable in assisting me in my debt crisis. I am indebted to them Reviewed on: 1st May 2024

Great help.

Great help. Speed out a plan and helped to keep me on track Reviewed on: 1st May 2024

Very understanding and helpful

As you can imagine having debt and not being able to afford it and worrying about everything can be awful. Step change has helped so much I feel less stressed and worried I can afford the payments. Anytime I've had to speak to step change they have always been very helpful and understanding. I review my plan each year but I'm sure if I had any problems they would listen and help any way they can Reviewed on: 1st May 2024

my awful amount of debt

i was in debt didnt know where to turn endless phone calls and sleepless nights after searching for someone to help not all companies are bona fide i came across step change they were so helpful and didnt judge me i was put on a payment plan to consolidate my debts and kept phone calls at bay the plan went on for a long time but now im debt free i cannot thank them enough Reviewed on: 1st May 2024

Outstanding!

All my interactions with Step Change staff have been outstanding. They possess excellent communication skills and a large reservoir of patience. Reviewed on: 1st May 2024

Excellent intuitive professional experience

Excellent intuitive professional experience Reviewed on: 1st May 2024

Stepchange has helped me massively.

Stepchange has helped me massively. Reviewed on: 1st May 2024

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