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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Several years ago we were in deep financial trouble.

Several years ago we were in deep financial trouble. Fortunately a friend suggested that we should contact StepChange and, after a successful application, we have never looked back. Several options were given and we chose a debt management plan as it best suited our circumstances. After this there were no more unpleasant phone calls, mail or callers at the door. Good advice was given when setting budgets throughout the plan and monthly payments were made throughout. Now nearing the end of plan, pleased to recommend to anyone with a similar problem in future. Reviewed on: 5th June 2024

Confidence builder

Step change took me from a suicidal state and given me back my confidence by taking me step by step Reviewed on: 4th June 2024

Step Change DMP

Step Change were very helpful in their initial advice and setting up the DMP Reviewed on: 4th June 2024

StepChange helped me to deal with my debts...

StepChange helped me to deal with debts that I could not service at the time I first contacted them in December 2021. They provided invaluable assistance in dealing with my creditors and subsequently helped me move into a Debt Management Plan so that I could repay what I owe over a time period that was acceptable to my creditors, who also agreed not to charge interest on the debt. Reviewed on: 4th June 2024

Always helpful and reassuring in difficult times

Always helpful and reassuring in difficult times Reviewed on: 4th June 2024

My daughter recommended Stepchange.

My daughter told me about Stepchange, as she deals with homeless people as part of her job. I contacted them over year ago and my sleepless nights and worries eased significantly when they put me on a plan. Reviewed on: 3rd June 2024

Excellent service highly recommended

Being in debt is not nice for anyone and everyone I have spoken to at Stepchange has been very helpful and the most important thing to me is not feeling judged which I don’t by anyone at Stepchange they just want to help people. They give excellent advice and if I ever feel the need to speak to some they are always there to listen. Reviewed on: 3rd June 2024

there is a light at the end of the tunnel

Started my debt plan when they were called consumer credit counselling service (CCCS). At that time I had chosen to bury my head in the sand and allow my debts to escalate around me. I then made the decision that I needed to act before I drowned in my debt, I’d looked at a few debt manage companies and eventually found at that time the CCCS (now Stepchange). My main decision for choosing my debt management plan with stepchange was that there was no fee to pay so that all my payment went to my creditors & that the monthly payments were manageable & I found that I could breathe, it was easy to set up my debt plan & their advice was extremely helpful. Moving forward doing my review each year was just as easy. I would encourage anyone who has debt problems to contact stepchange at the first opportunity so that you can start to clear your debts & more importantly start to breathe & live a normal life again without the worry of debts spiralling out of control. I can’t thank these guys enough. There is a light at the end of the tunnel. Reviewed on: 2nd June 2024

Helpful and friendly would recommend

I had some debts that needed to be paid off and step change Helped me out a lot, I would recommend them if you're looking for debt management they are friendly and understanding and will do their best to help Reviewed on: 1st June 2024

I was so depressed and didn’t know where I could get...

I was so depressed and didn’t know where I could get help. Somebody recommended you and it changed my life. Reviewed on: 1st June 2024

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