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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16571 reviews)

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4.95

Based on 16,571 reviews, last reviewed 10th May 2026

89250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change made the difference I was in complete despair about my my debt. Step change made the difference. The advisors are brilliant and talked me through the options to reduce my... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16571)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

a very good company

always very helpful and will listen to your problems and advise accordingly Reviewed on: 1st May 2024

Peace of mind

They help me sorting debts out, iam sleeping at night now, it's so quick and easy to follow the steps, and so easy speaking to them, iwas so scared talking about it, Reviewed on: 1st May 2024

After illness found debts overwhelming.

After illness found debts overwhelming. Stepchange took control and I am now debt free. It took a while but they helped me through. Would recommend to anyone. Don’t delay if you need help the sooner you take action the better for you. Reviewed on: 1st May 2024

Thankyou Stepchange!

Stepchange dramatically changed my situation and solved all my money worries. They helped me manage my money and find a suitable solution to repay my debts. Reviewed on: 1st May 2024

Can’t fault the help I received, took a massive weig...

Can’t fault the help I received, took a massive weight off my shoulders Reviewed on: 1st May 2024

Been with step change is ok they pay my debts for me...

Been with step change is ok they pay my debts for me so I do not need to pay them direct it easier the pressure on me and I can get on with not worrying if they get paid. Reviewed on: 1st May 2024

I got in touch with StepChange when I had concerns o...

I got in touch with StepChange when I had concerns over money they were all very helpful which was a great relief as it’s very stressful but they are very understanding and help to find the right solution for you Reviewed on: 1st May 2024

So helpful, understanding, sympathetic and very prof...

So helpful, understanding, sympathetic and very professional. Took so much worry away from me. I now feel that I can see the light at the end of the tunnel. I now have things under control. Thanks to step change Reviewed on: 1st May 2024

Step change helped me at a time when I was in financ...

Step change helped me at a time when I was in financial difficulty and has kept me on a budget. I will always appreciate and recommend them Reviewed on: 1st May 2024

I simply can not thank this company enough.

I simply can not thank this company enough. Reviewed on: 1st May 2024

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