Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16836 reviews)

View other StepChange products

4.92

Based on 16,836 reviews, last reviewed 22nd May 2026

102000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good very helpful and quick to use Good and quick to use and very helpful Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16836)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I'd be lost without them.

I'd be lost without them. They sort almost everything out for you and have taken away financial worry. Reviewed on: 1st May 2024

Life changer

I was £50k in debt mainly credit cards built up over years. I cannot thank STEP CHANGE enough. Created a Debt Management Plan for me, contacted my 11 creditors, agreed affordable pay back amounts, now all chasing calls have stopped. I can actually sleep at night again. Anyone else in similar position PLEASE make that call or register online. Changed my life. If this review works for one other person out there it is worth me doing it Reviewed on: 1st May 2024

It has helped me massively to plan my debts now and...

It has helped me massively to plan my debts now and stay to reduce them Reviewed on: 1st May 2024

I was frightened, and no longer able to function

I was frightened, and no longer able to enjoy any aspest of my life, my debts had completely taken over, I did not believe any solution could be found, put in place and actioned. Picking up the phone and asking for help was one of the hardest things to do, I never felt judged, but always encouraged to take some control. Truly thank you. Reviewed on: 1st May 2024

Amazing people helped me so much

Amazing people helped me so much Reviewed on: 1st May 2024

Great service

From the very first point of contact they have been great and so helpful throughout it what is a scary situation to go through Reviewed on: 1st May 2024

StepChange empowered me to take courageous steps

I suffer from several progressively debilitating health conditions. This fact severely affected my quality of life. In an effort to improve my quality of life, I made unwise financial decisions, which ultimately put me in a position of great stress and turmoil. StepChange helped me to formulate a Debt Management Plan. All the staff at StepChange were so friendly and helpful. I felt confident that I could trust their judgment and experience. They literally empowered me to take courageous steps to get my life back. A Debt Management Plan with StepChange requires very little maintenance, other than reviewing your debts and budget at least once a year. Despite my health conditions, I get to enjoy my life again and pay off my debts. Reviewed on: 1st May 2024

Great organisation

I’ve been with step change for three years now. They are beyond helpful in supporting me. I’ve been given structure and helped to manage my debts. Such an amazing organisation and it’s free Reviewed on: 1st May 2024

Made to feel a relief to gets organised with my mon...

Made to feel a relief to gets organised with my money thank you Reviewed on: 1st May 2024

Helped me out so much and peace of mind for...

Helped me out so much and peace of mind for 12 months Reviewed on: 1st May 2024

Alternative products

Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews
Debt Solutions
from Money Advisor 3.92 from 13 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub