Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

They are a fantastic company and have helped me redu...

They are a fantastic company and have helped me reduce my bills hugely and have taken away alot of stress and anxiety by dealing directly with my debts Many thanks to them Reviewed on: 28th May 2024

Stepchange were a great help.

Stepchange were a great help when we were in a difficult financial situation, very helpful on the phone, and not judgmental and did not talk down to us. Follow up care has been great as well, and we are well on the way to resolving all our money problems. Reviewed on: 28th May 2024

Practical, hand-on and comprehensive help

Practical, hand-on and comprehensive help Reviewed on: 26th May 2024

Stress free

Stress free I now feel relaxed and not pressured by dept Reviewed on: 25th May 2024

It has taken my anxiety away and can open my mail wi...

It has taken my anxiety away and can open my mail without worrying now Reviewed on: 25th May 2024

Very helpful staff who made talking about a very dif...

Very helpful staff who made talking about a very difficult situation easy Reviewed on: 25th May 2024

Stepchange saved my house!

Stepchange set up my dmp, contacted all creditors to arrange payment, so that I didn’t have to sell my house or declare bankruptcy, so if you have debt problems, CALL THEM FIRST! Highly recommended Reviewed on: 25th May 2024

I was drowning in debt.

I was drowning in debt and my life was becoming unbearable. I needed an answer to my problems and Stepchange were the answer. From my very first contact with them, they have been totally professional, sympathetic and helpful. They have helped me turn my life around and I would recommend them to anyone who has any type of debt problems. Reviewed on: 25th May 2024

Finding debt freedom.

I fell into serious debt as the result of what someone else did. It was a real shock as i like to keep up to date and pay my accounts as soon as they fall due. Then I was not able to do that. Initially I found a company to manage payments but it cost me. Then I discovered StepChange. They stood as a buffer between me and my debtors. I sorted out how much I could afford to pay to my creditors and they sorted out the payments. There were no more phone calls from my debtors and I was able to have a more peaceful life. It took years, but at last, I made the final payment and my debtors were all satisfied. StepChange helped considerably in that I did not have to approach my debtors. I was always honest with StepChange and they certainly did their best for me. It is wonderful to know that my debts are now cleared and I don't have debts hanging over my head any more. I just wish I had found StepChange sooner than I did. Reviewed on: 25th May 2024

Step change is a fantastic service helping people fe...

Step change is a fantastic service helping people feel hope in desperate times. Reviewed on: 25th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Collection
from Darcey Quigley & Co 3.57 from 3 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub