Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16515 reviews)

View other StepChange products

4.95

Based on 16,515 reviews, last reviewed 9th May 2026

86550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

.Don't be ashamed to ask for help I am in my 70s and was embarrassed to be in debt . Step Change have been incredibly helpful getting my debt under control which has helped me regain ... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16515)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Absolutely the best decision I ever made!

Absolutely the best decision I ever made was being brave enough to make the first call and say 'Help, I'm in over my head!' After years of trying to navigate debt, and a lot of sleepless nights, StepChange responded to me calmly, kindly and professionally and I couldn't be more grateful, they enabled me to find a route out! Reviewed on: 1st May 2024

First class customer service,

First class customer service, nothing is too much trouble for the operators on the phone and they will do anything to make the process easy and stress free. I can’t thank them enough. Reviewed on: 1st May 2024

Should have asked for StepChange help much sooner....

From the start, I have experience nothing but great professionalism from everyone that I've contacted or been contacted. That professionalism extends to the friendly manner of the staff, their knowledge, helpfulness, advice and sense of understanding. Reviewed on: 1st May 2024

Wonderful helped me out and sorted everything out fo...

Wonderful helped me out and sorted everything out for me Reviewed on: 1st May 2024

I was at my wits end, and found step change.

I was at my wits end, and found step change. They are a life saver. They put me on a DMP. I have 2 years left on my plan, then I will be debt free. Would never have made it without step change. Amazing company, sympathetic, friendly and helpful personnel. Reviewed on: 1st May 2024

Debt Management

i have been with stepchange for a number of years and i am very pleased with they'r advise and services, i dont know what i would have done without they'r help, Reviewed on: 1st May 2024

Very helpful, left me feeling positive & relieved.

Very helpful, left me feeling positive & relieved. Payment was 100% avoidable,would use Stepchange again if I need too without hesitation, so nice to be debt free Reviewed on: 1st May 2024

Best debt management charity

I have been with StepChange for 5 years, as a debt management. They make life so much easier, easy to get in touch with. Offers a great service as a charity, with excellent care. Reviewed on: 1st May 2024

Turn your life around with Stepchange!i...

Stepchange help is the best thing that I ever did, if you think something is too good to be true it usually is not good but Stepchange does exactly as they say and change your life, total life saver Reviewed on: 1st May 2024

A Helping Hand.

I have been with them 12 years, when I’m very low and depressed and don’t know where to turn I can ring them and they are always ready to help. There experience is so helpful to me. I cannot thank them enough. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt collection
from Ayom Debt Recovery 1.48 from 87 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub