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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 15,102 reviews, last reviewed 6th May 2026
12433% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

They have helped me so much . They have helped me so much . I was in a very bad situation before and felt helpless until StepChange Reviewed on: 6th May 2026
arthurantido@yahoo.com's avatar
[email protected]

Latest lowest rating:

1

DONT USE - TAKEN TO OMBUDSMAN They never helped me or even bothered to help and i was left in a bad situation Reviewed on: 6th May 2026
Jayden's avatar
Jayden
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15101)

Change my life for the better.

5
Thanks to Stepchange, I no longer have to sell my house to pay for my debts. I no longer have extreme pressure from the creditors to pay at the least the 'minimum amount'; I am only paying what I CAN. My life is better now, no longer frustrated and stressed out. Thanks StepChange, you have Changed my life for the better!! Reviewed on: 15th July 2023
Ludmilla Santos's avatar
Ludmilla Santos

Easy to set up

5
Needed help to sort debt problems, this solution did not incur any fees. Straightforward to set up. Reviewed on: 15th July 2023
Peter Lee's avatar
Peter Lee

Friendly, helpful,gives peace of mind,end to sleepless nights, pressure and stress

5
After working with them,i now have peace of mind,no stress from pressure from creditors, I can even manage a stable life with little that remains after after paying my monthly direct debit Reviewed on: 15th July 2023
Thabani's avatar
Thabani

Highly recommend

5
I was at a stage where my debts were effecting my everyday life and causing me a huge amount of anxiety. I was up to-date with all my payments but had virtually nothing to live on. I was working two jobs just to be able to eat. From the very first call to step change the relief it gave me was immeasurable. The gentleman I spoke to didn’t judge me and he talked me through the whole process and what my options were. My debt solution Was dealt with professionally and was very quick to set up. I still work two jobs but I don’t have that constant worry and sick feeling in my stomach everyday. I’ve got my normal life back and I feel more like myself again. I can’t recommend step change enough. Thank you so much. Reviewed on: 15th July 2023
Bridget 's avatar
Bridget

Amazing Support

5
I was in a position of not knowing what to do next. Step Change assessed my situation, informed me of my best options and put a plan in place quickly to help. I'm so grateful and feel able to sleep again. Reviewed on: 15th July 2023
Jo p's avatar
Jo p

Excellent advice

5
Can’t thank them enough for the help over the years. We are now debt free thanks to them. Excellent advice, Reviewed on: 15th July 2023
Margaret Beasley's avatar
Margaret Beasley

Great people

5
Always willing to help. They listen to what you have to say and always come up with affordable solutions. Never had any complaints. Reviewed on: 15th July 2023
Tamara Challinor's avatar
Tamara Challinor

Best thing I ever did

5
Step Change Debt management are the most helpful company I’ve ever had experience of. They go out of their way with everything the client needs at a vulnerable point in one’s life. They literally have thrown me a lifeline. Reviewed on: 15th July 2023
Grace M's avatar
Grace M

Excellent

5
Step change are very friendly they are very helpful and knowledgeable, they help and advise and out your mind at rest. They contact everyone you owe to and help.set up affordable. payments I.would.hughly recommend them Reviewed on: 15th July 2023
Debbie's avatar
Debbie

Relief after years of anxiety

5
I have been in dept for most of my 20s, and it's taken me until my 30s to be able to reach out for help. I found that when I had to talk to anyone on the phone, they were kind and understanding and although talking about debt is stil ok hard, I wouldnt have been able to get it under control without help. Reviewed on: 14th July 2023
Olivera's avatar
Olivera

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