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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16838 reviews)

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4.92

Based on 16,838 reviews, last reviewed 22nd May 2026

102100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing company, reassuring and truly life changing... Amazing company, reassuring and truly life changing when you can see no way forward Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16838)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Understanding caring team.

Understanding caring team. No judgement. Very positive and professional, it's a hard time for us, its like weight is off me thanks to stepchange Reviewed on: 1st May 2024

They gave me very good information.

They gave me very good information. Even though you do miss the Credit Cards. But lest they are helping me control my debts. I am so grateful for Stepchange Reviewed on: 1st May 2024

Simple and straightforward, Stepchange are really th...

Simple and straightforward, Stepchange are really there to get your finances back on track Reviewed on: 1st May 2024

Wish I had known about StepChange several years ago...

Wish I had known about StepChange several years ago before paying a private company. Always courteous and helpful, and always negotiating regularly with my creditors so making the whole process painless. Lovely to know I am in control once more, and that I have a flexible plan that can change with my needs. Highly recommended. Reviewed on: 1st May 2024

Life savers

I was always spoken to like a human, I was always considered my feelings and how it would affect me after the call. The debt was never gone but the stress was after speaking to step change. My mental health makes me a very difficult person to contact and discuss my debts too. However step change not once but twice helped me at a slow steady pace. I was guided and offered additional support. Knowing all my debts are being paid off by step change with a manageable payment plan it’s honestly let me focus on my work, my children and myself. Thank you for your help and the training given is outstanding. A lot off company's could learn from step change, maybe then so many people wouldn’t be as intimidated when speaking about financial difficulties and ending up In Further debt which then can lead too some sad circumstances for people. You could say step change has most definitely saved someone’s life I can assure you off that. Reviewed on: 1st May 2024

Helpful, Empathic would and have recommended.

They were very knowledgeable and they helped me and are still helping me, giving plenty of advice when I have contacted them to find the best solutions to my queries. I have had such good service that I have even recommended them to friends and family in their time of need. Reviewed on: 1st May 2024

At 70 , I had made a bit of a mess of my money

At 70 , I had made a bit of a mess of my money , getting some £30K down . SC looked at the detail and put me on the corrective path ; although it will still take 5 years . Reviewed on: 1st May 2024

Impartial and Unjudgmental

I was at my wits end, didn't know what to do. I was under so much pressure it made me ill. I contacted Stepchange who were so helpful and listed my options, one of which I took and since then life has been a bit easier. Reviewed on: 1st May 2024

Debt free after 10 years !!

From the beginning to now only two payments from being debt free we cannot thank StepChange enough for all the help over the years especially during a period of very bad health of my husband and being unable to work. They contacted our creditors to reduce our payments until he was fit to work again. Anyone who thinks they can’t see a way out of debt do not go to debt management company as they will take more money off you. StepChange will help you get debt free even if you owe a lot like we did. Reviewed on: 1st May 2024

Very helpful pointed me in right direction

Very helpful pointed me in right direction Reviewed on: 1st May 2024

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