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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helped with debt Management

They helped me so much with my financial debt, set up a monthly payment plan, gave me options on how to manage my debt, also they do not Judge you at a time you feel vulnerable because of overwhelming debt. I would highly recommend them to anyone struggling with debt, it took all the worry, stress, sleepless nights, fear and embarrassment away, The relief was instant I felt I could breathe again! Reviewed on: 19th May 2024

Excellent honest service very helpful and understand...

Excellent honest service very helpful and understanding Reviewed on: 18th May 2024

Stephanie has been heaven sent and has truly changed...

Stephanie has been heaven sent and has truly changed my life in regards to debt. I feel liberated and in. Control of my financial debts. I was frought with stress but Stepchange alleviated the pressure to better manage my stress. Very grateful. Reviewed on: 18th May 2024

Put me at ease,and very knowledgeable

Put me at ease,and very knowledgeable Reviewed on: 18th May 2024

Helpful and reassuring.

Helpful and reassuring. They do all the work, so it takes the stress and worry off you. Reviewed on: 18th May 2024

Excellent Service

Helped me so much which helped my mental health as it was on a steep decline. Thankyou Stepchange Reviewed on: 18th May 2024

Step Change lives up to their name!

Step Change lives up to their name! With debt spiraling and on a reduced income times were beyond financially difficult. Contacting StepChange was the best action I have taken in a quest to finally get to grips with repaying back debt. From the very first call I was treated with understanding and dignity and I was very grateful of that given the embarrassment I felt being in the situation I was in. My debt management plan was in place in no time. That was 3 years ago. Im well on the road to finally being debt-free and this is down to StepChange's intervention and there continued support. Taking the step was huge...and the change in my situation since that day is equally as huge. Reviewed on: 18th May 2024

Don't Hesitate

Had some debt which SC helped set up an affordable payment plan & were so helpful throughout. Reviewed on: 18th May 2024

Benefits of stepchange

Very nice and helpful and professional, no judgement made , just willing to help and give good advice, they sorted out my debt so I could pay a monthly fee, which took away a lot of the worry Reviewed on: 18th May 2024

First class advice

Very friendly and non judgemental. Have given me a viable route out of debt caused by the cost of living crisis. Reviewed on: 18th May 2024

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