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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16563 reviews)

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4.95

Based on 16,563 reviews, last reviewed 10th May 2026

88850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been so helpful from the start Right from the very start of dealing with StepChange they have been so helpful & understanding that I felt that I could feel very safe & more relaxed ... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16563)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Should have asked for StepChange help much sooner....

From the start, I have experience nothing but great professionalism from everyone that I've contacted or been contacted. That professionalism extends to the friendly manner of the staff, their knowledge, helpfulness, advice and sense of understanding. Reviewed on: 1st May 2024

Wonderful helped me out and sorted everything out fo...

Wonderful helped me out and sorted everything out for me Reviewed on: 1st May 2024

I was at my wits end, and found step change.

I was at my wits end, and found step change. They are a life saver. They put me on a DMP. I have 2 years left on my plan, then I will be debt free. Would never have made it without step change. Amazing company, sympathetic, friendly and helpful personnel. Reviewed on: 1st May 2024

Debt Management

i have been with stepchange for a number of years and i am very pleased with they'r advise and services, i dont know what i would have done without they'r help, Reviewed on: 1st May 2024

Very helpful, left me feeling positive & relieved.

Very helpful, left me feeling positive & relieved. Payment was 100% avoidable,would use Stepchange again if I need too without hesitation, so nice to be debt free Reviewed on: 1st May 2024

Best debt management charity

I have been with StepChange for 5 years, as a debt management. They make life so much easier, easy to get in touch with. Offers a great service as a charity, with excellent care. Reviewed on: 1st May 2024

Turn your life around with Stepchange!i...

Stepchange help is the best thing that I ever did, if you think something is too good to be true it usually is not good but Stepchange does exactly as they say and change your life, total life saver Reviewed on: 1st May 2024

A Helping Hand.

I have been with them 12 years, when I’m very low and depressed and don’t know where to turn I can ring them and they are always ready to help. There experience is so helpful to me. I cannot thank them enough. Reviewed on: 1st May 2024

Stress and debt relief

Working with StepChange has resulted in me finally working towards getting my debts under control - while the road is not short StepChange have been such a relief. Their support and payment plan established with my major creditors has resulted in me feeling like a weight has been lifted from my shoulders. I haven’t felt this way in years and it’s down to StepChange and the help they’re giving me. Reviewed on: 1st May 2024

Would recommend to anyone who is struggling

They’ve been a massive help to me in helping me get back in control of my finances, would happily recommend to anyone who may need their help Reviewed on: 1st May 2024

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