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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Best thing I ever did, speaking to Step Change!

I started to fall behind on a couple of payments & using credit cards to pay them, things just spiralled. I stopped opening letters & buried my head in the sand. I hoped it would go away. I was recommended to speak to step change & they were so helpful & didn’t judge me. They made the process of paying off my debts so much easier. They contacted my debtors & together we agreed a monthly payment plan. I should be debt free next year. I can’t thank step change enough. Reviewed on: 18th May 2024

Really helpful and easy to deal with at a difficult...

Really helpful and easy to deal with at a difficult time Reviewed on: 18th May 2024

They are so helpful and understanding,don’t know wha...

They are so helpful and understanding,don’t know what I would have done without them Reviewed on: 18th May 2024

Genuine company

Always helpful in stressful situations Reviewed on: 18th May 2024

Fabulous great friendly helpful staff

Fabulous great friendly helpful staff Reviewed on: 18th May 2024

Always helpful and reassuring.

Always helpful and reassuring. Knowledgeable and experienced Reviewed on: 18th May 2024

Stepchange have helped me so much after getting into...

Stepchange have helped me so much after getting into trouble with my debts, they talked me through my budget and what i spend my money on so we could create o budget for my lenders, nothing is ever too much trouble with them I’ve found, a really worthwhile excessive if your struggling, I would definitely recommend stepchange Reviewed on: 18th May 2024

Great service when you are in crisis

When I was in real difficult time, Step change help was very great Reviewed on: 18th May 2024

Pleasingly sympathetic and non judgemental.

Pleasingly sympathetic and non judgemental. They fully understood my situation and provided me with a considered outcome. Reviewed on: 18th May 2024

Always been very helpful and offered good advice

Always been very helpful and offered good advice Reviewed on: 18th May 2024

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