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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16535 reviews)

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4.95

Based on 16,535 reviews, last reviewed 9th May 2026

87550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Really helpful and supportive service. Really helpful and supportive service. I feel I can breathe now knowing my finances are in order Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16535)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Absolutely outstanding don’t know where I would be w...

Absolutely outstanding don’t know where I would be without them Reviewed on: 1st May 2024

Very helpful

Helped me also managing my stress easier now thank you Reviewed on: 1st May 2024

Very friendly staff treat you with respect and are v...

Very friendly staff treat you with respect and are very helpful also their website is easy to use Reviewed on: 1st May 2024

Outstanding organisation life changing support

Once in a lifetime life changing support from Stepchange. Absolutely fantastic charity. Cannot thank them enough. Reviewed on: 1st May 2024

Huge Relief

Very helpful, no pressure, leave you alone, can sleep at night knowing that they are looking after me. Reviewed on: 1st May 2024

Dealing with outstanding debt

We had issues with outstanding debt, Stepchange were very helpful in sorting out our finances and dealing with our creditors. Reviewed on: 1st May 2024

I have nearly cleared 2 off my debts and slo...

I have got out and off nearly 2 off my debts and slowly getting financially on my feet knowing my debts are managed. Step change has done all the back and fro with the debts so has made that a lot easier plus a lot less stress as I was overwhelmed before I started using step change. Reviewed on: 1st May 2024

My debts had got out of hand

My debts had got out of hand and each month I didn’t know how I would pay everyone. I wish I’d contacted StepChange sooner - they helped me structure affordable payments to my creditors. They are so helpful when you get in touch with them and they never make you feel bad. An effortless way to manage payments. Reviewed on: 1st May 2024

I was in such a mess and couldn't find a way out of...

I was in such a mess and couldn't find a way out of it until step change helped me. Reviewed on: 1st May 2024

They have been a becon of light.

They have been a beacon of light and helped me from the very first contact, and dealt with my debts to the companies I owe releasing me of the stress. Reviewed on: 1st May 2024

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