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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16538 reviews)

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4.95

Based on 16,538 reviews, last reviewed 9th May 2026

87700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Simple and Hassle Free Very easy to submit my budget, i can see statements showing my progress. No hassle from creditors at all! Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16538)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

My debts had got out of hand

My debts had got out of hand and each month I didn’t know how I would pay everyone. I wish I’d contacted StepChange sooner - they helped me structure affordable payments to my creditors. They are so helpful when you get in touch with them and they never make you feel bad. An effortless way to manage payments. Reviewed on: 1st May 2024

I was in such a mess and couldn't find a way out of...

I was in such a mess and couldn't find a way out of it until step change helped me. Reviewed on: 1st May 2024

They have been a becon of light.

They have been a beacon of light and helped me from the very first contact, and dealt with my debts to the companies I owe releasing me of the stress. Reviewed on: 1st May 2024

Total Relief

It took a huge worry off my mind after my debt was managed by Stepchane Reviewed on: 1st May 2024

Excellent help when really needed

Stepchange helped me regain control of my finances all with great advice and care in a stressful time Reviewed on: 1st May 2024

You’re just an amazing company.

You’re just an amazing company. Staff r so helpful polite and listen Reviewed on: 1st May 2024

Helped turn my life around.

Helped turn my life around. Even when I was crying on the phone and frightened I was reassured and helped to take steps to get on top of things. I can’t thank step change enough Reviewed on: 1st May 2024

From the very start I have been treated exceptionall...

From the very start I have been treated exceptionally well, never judged and have received great advice. Reviewed on: 1st May 2024

i was in a bad place until i was told about stepchange

until i was told about stepchange i was tearing my hair out in debt & worry. i like so many found my self in untold debt and this stress was making me very ill. it was one of my creditors who told me about stepchange and how they might be able to help me, so i made contact with them and now they just take care of my debt on my behalf. its simple one payment to stepchange (that i can afford!!) they work out how much of that money goes to each creditor & they also send update letters to my creditors and deal with any other issues i might have. i can not thank Stepchange enough!!!!!!! they have brought me out of a very very dark place and having thos thoughts thats so many ppl get.. DONT SUFFER IN SILENCE, GET THE HELP YOU NEED! CONTACT STEPCHANGE AND SEE IF THEY TO CAN TURN YOUR LIFE AROUND!! they have for me!! thank you stepchange for all your hard work and devotion thus helping me slowly get my fault debt paid back to my creditors then easing the burden 'of hell' i found my self in. its a little bit of a pain in the bum to go through all your debt to a stranger over the phone BUT its crucial you do this so stepchange can help you FULLY! *** the sad fact is, if i hadnt reached out and was told about stepchange i might not be here now writing this review...!!*** DONT LEAVE IT! DONT THINK IT WILL GO AWAY!! IT WONT! SORT IT! CONTACT STEPCHANGE!! SEE IF THEY CAN HELP YOU TO. Reviewed on: 1st May 2024

Step change really helped me find light at the end o...

Step change really helped me find light at the end of the tunnel with my debts, the staff have always being very helpful, the first time I contacted them I rang feeling ashamed, by the time I finished my phonecall a plan was in place and I felt confident and as if a whole weight was lifted off my shoulders. I highly recommend their services, they are so helpful, non judgemental and look at solutions that are suitable for your individual circumstances. I am three quarters way through my debt management plan and really can't thanks them enough, I have been able to stick to the plan and manage my money very well. Thankyou!! Reviewed on: 1st May 2024

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