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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Debt Management

Sorted everything out for me for me and never had any problems with any clients on my debt management plan.There always there to help with any matter or concerns you may have Reviewed on: 16th May 2024

Great help in sorting out a management plan which i...

Great help in sorting out a management plan which is affordable, and good to know that their is always someone to talk too on the other end of the phone should any problems arrise Reviewed on: 16th May 2024

Setting up the DMP was very easy process.

Setting up the DMP was very easy process. The support from stepchange was absolutely brilliant Reviewed on: 16th May 2024

I was in a mess.

I was in a mess. Stress looking down the barrel of multiple debts. StepChange changed my life. They do the job so well and now with 1 year left the life outlook has changed me for ever. Thank you StepChange Reviewed on: 16th May 2024

It was so nice people helping to sort problems and r...

It was so nice people helping to sort problems and reduce the stress and anxiety. Reviewed on: 16th May 2024

Always found them very helpful.

Always found them very helpful. Always offered very good advice Reviewed on: 16th May 2024

Friendly, understanding and really helpful service,...

Friendly, understanding and really helpful service, takes all the pressure away and manages on your behalf all the problems that you cant Reviewed on: 16th May 2024

Step Change - Very helpful and kin

Step Change were very helpful dealing with my debts. They made the whole process easy and less stressful. I wasn't sure where to turn, but they helped out and explained everything to me. Reviewed on: 16th May 2024

I contacted StepChange when I my debts were spiralli...

I contacted StepChange when I my debts were spiralling out of control. From the initial phonecall all the stress and worry was instantly taken away. I would recommend them to anybody. I am now well on my way to becoming debt free and having a much better quality of life. Thank you so much StepChange. Reviewed on: 16th May 2024

They helped me in a really stressful time when I was...

They helped me in a really stressful time when I was worried sick. They reassured me and gave me hope. Reviewed on: 16th May 2024

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