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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16604 reviews)

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4.95

Based on 16,604 reviews, last reviewed 10th May 2026

90850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They were knowledgeable kind and caring. They were knowledgeable kind and caring. They made me feel safe and secure. I felt threatened with all the bills that I had to pay and not enough mone... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16604)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

About 10 years since my own money has been mine

I'm very happy with stepchange they've taken care of pretty much everything for me. I contacted stepchange a few times for help, wait times were long but but they are working for a lot of people so it should be expected and the longest I waited was about 20 minutes. They helped me each time, made me feel reassured and advised me what I needed to do if there was anything for me to do. The only reason I've had to speak with debtors is because of automated responses from them and my contact to them was just checking I was ok to ignore those responses. It's been a tough journey so far 8 months in and 12 to go I've changed the amounts I pay to stepchange several times along the way already because of changes to energy usage over winter and receiving more income that I decided to add to the DMP. I didn't have to talk with anyone to do this I just used the online account and did a budget review. My advice for people thinking of sorting their debts is start as soon as you can and do it with stepchange because it's free, be prepared to put some work in to begin with because they need you to tell them as much as possible and be prepared for debtors to sell up or change, I was confused when the names of my debtors changed but it's because many of them have debt managers within their companies now. I had 9 different debtors all together so it was a a bit of leg work on my end but this is only because I was so unorganised if you're the same as me just get it done, call them up get the amounts and account references and give the information to stepchange. It's an anxious first few months but you will be ok and when you're done paying back you can finally enjoy being paid again I know I will, it's been nearly 10 years since my own money has been mine I can't wait. Reviewed on: 1st May 2024

Taking back control

I have managed to do be able to get.my life back on track financially and feel confident in being able to make plans and decisions for he future. Reviewed on: 1st May 2024

Absolutely great advice very compassionate and kind...

Absolutely great advice very compassionate and kind - very helpful and very kind and understanding making me feel at ease Reviewed on: 1st May 2024

Since 2010, staff at StepChange have offered their t...

Since 2010, staff at StepChange have offered their truly professional manage of my DMP. I am grateful for their unselfish help in the matter. Reviewed on: 1st May 2024

Credit card Debt from despair to solution !

Faced with £90K credit card debt with interest rates making repayment impossible as a result of business failed and self-employed. Went to Stepchange found on-line. Brilliant advisor sorted Debt Management Plan now midway through. Stepchange have turned despair into a realistic and obtainable solution for all parties. Reviewed on: 1st May 2024

I was in bad situation regarding finance.

I was in bad situation regarding finance.me and my wife were doing well financially before April 2020 till my wife been diagnosed with severe rheumatoid arthritis where I was only one working and our was at universitymy debt start accumulated.one point I don't what to do and how I will pay my bills.then one my friend advised me to call step change. Which I did.and these guys help me and still help me.i was getting threat letter from debt collectors.big thank you to the staff of step change. Thank you is not enough for the great job they are doing.they save my life kind of way. Reviewed on: 1st May 2024

Excellent people, really helpful, thank you so much

Excellent people, really helpful, thank you so much Reviewed on: 1st May 2024

Step change helped me so much with my debts when I w...

Step change helped me so much with my debts when I was at my lowest there was no judgement at all when I spoke to their customer adviser if anything they eased my mind so much and lifted a big weight off my shoulders thankyou so much for all the help step change. Reviewed on: 1st May 2024

Really nice and happy to help me

Really nice and happy to help me Reviewed on: 1st May 2024

Life savers

When I got into debt 6 years ago I was so stressed and didn’t see a way out. I found out about step change on the internet and gave them a call. I was put at ease immediately and felt that they wanted to help me get back on the right track. They took all my worries away and came up with a repayment plan suitable to my situation at the time. Every time I wanted to change my budget or ask for a reduction in payments due to being out of work they were so helpful. I can’t recommend them enough, they saved my life so to speak. Reviewed on: 1st May 2024

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