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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

They took the worry and stress away from me.

They took the worry and stress away from me. Reviewed on: 27th May 2026

Stepchange are great

Stepchange were there when I was at a low as I had to give up working due to health problems, they helped me sort all my financial problems and now I’m nearly debt free, I also suffer with anxiety and they were really understanding and helpful, I really recommend Stepchange they are great:) Reviewed on: 27th May 2026

I owe my renewed positivity to life to StepChange.

I owe my renewed positivity to life to StepChange. What amazing, insightful and understanding advisors I spoke to! I felt no judgement from them whatsoever and their advice has allowed me to sleep through the night again, without the all-encompassing worry about my debts. Thank you so much! Reviewed on: 27th May 2026

When you have reached the end of the road

When you have reached the end of the road and you think there is no way out .........trust me or I should say trust step change . when i hit the wall i could not climb over step change stepped in and showed me the gate ..when i walked through i could have cried .....step change held my hand .no looking down on me ..no blame they just walked me through the stages with respect and from that day forward I have not looked back .....please for your sake .don`t give up ... there is a light at the end of the dark road your on ......I chose step change and it is one of the right things i have ever done ......you have nothing to lose and everything to gain in getting your life back on tract .....where you are now ... I have been there .....got the tee shirt ....and now I got my life back ......step change showed me the gate ....now you can walk through the same gate i did ..... Reviewed on: 27th May 2026

Such kind people who offer support and advice

Such kind people who offer support and advice without judgement. So grateful. Reviewed on: 27th May 2026

They’ve helped me from day 1 and are always kind and...

They’ve helped me from day 1 and are always kind and knowledgeable. Reviewed on: 27th May 2026

They were very helpful in their assistance to produc...

They were very helpful in their assistance to produce a workable financial budget Reviewed on: 27th May 2026

They offered advice and guidance when I didn't know...

They offered advice and guidance when I didn't know where to turn and got me back on track Reviewed on: 27th May 2026

Helpful and easy to deal with.

Helpful and easy to deal with.They give you peace of mind and you can sleep more easily Reviewed on: 27th May 2026

Stepchange made a stressful time easier to manage.

I cannot praise Stepchange too highly, from beginning to finding my debt solution they made everything straightforward and, in my eyes, simple. When I have needed to speak with anyone they have been most helpful and the call has been answered quickly. Stepchange made an extremely stressful and upsetting time a lot easier to manage. Reviewed on: 27th May 2026

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