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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt Management

They have been excellent in helping me sort my financial situation out Reviewed on: 16th May 2024

Thank you

Really helped me get debt under control. They took the stress and worry away Reviewed on: 16th May 2024

Straight Forward, Positive Solutions.

Straight forward, clear and concise resulting in the most positive and helpful solution(s), tailored towards each individual and their circumstances. Reviewed on: 16th May 2024

No problems, very friendly people.

No problems, very friendly people. Reviewed on: 16th May 2024

Absolutely fantastic people really helped me out and...

Absolutely fantastic people really helped me out and made it so easy to make 1 affordable payment a month Reviewed on: 16th May 2024

Excellent management.

Excellent management. Communication is very detailed. Reviewed on: 16th May 2024

So helpful and understanding and makes you feel at ease

So helpful and understanding and makes you feel at ease Reviewed on: 16th May 2024

The operatives are very helpful and informative, and...

The operatives are very helpful and informative, and they don't judge you. They sort all your debts so it's manageable for you to keep on track. Its a weight of your shoulders and hope fir the future. Reviewed on: 16th May 2024

Excellent

Very helpful when I needed advice Reviewed on: 16th May 2024

Took a weight of my shoulders

Thorough, went through all of my details in a timely manner. Informative, gave me my options. Helpful, told me how to go about getting all of the information I/They needed. Positive - definitely would use again. Reviewed on: 16th May 2024

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