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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent management.

Excellent management. Communication is very detailed. Reviewed on: 16th May 2024

So helpful and understanding and makes you feel at ease

So helpful and understanding and makes you feel at ease Reviewed on: 16th May 2024

The operatives are very helpful and informative, and...

The operatives are very helpful and informative, and they don't judge you. They sort all your debts so it's manageable for you to keep on track. Its a weight of your shoulders and hope fir the future. Reviewed on: 16th May 2024

Excellent

Very helpful when I needed advice Reviewed on: 16th May 2024

Took a weight of my shoulders

Thorough, went through all of my details in a timely manner. Informative, gave me my options. Helpful, told me how to go about getting all of the information I/They needed. Positive - definitely would use again. Reviewed on: 16th May 2024

Don’t Delay UseThem today!!!...

Good communication’ helpful staff ‘ got my dept management up and running quickly Reviewed on: 16th May 2024

They have helped me for years to pay off my debts wi...

They have helped me for years to pay off my debts without judgment. Have been approachable when I’ve been scared to do anything positive. Reviewed on: 16th May 2024

Emotionally and practically supportive.

Emotionally and practically supportive. Always sympathetic and proactive Reviewed on: 16th May 2024

Clear advice on my options and very understanding of...

Clear advice on my options and very understanding of my situation, no judgement. Reviewed on: 16th May 2024

Made my life better and no stress anymore

Made my life better and no stress anymore Reviewed on: 16th May 2024

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