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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Great company for me!

Great company for me!! So helpful and done with no judgment! Makes you feel at ease as soon as you speak to them!! Really couldn't say a bad word atall, all employees are great and so easy to talk too!! Would recommend to anyone that's struggling as you really won't regret it!! Reviewed on: 16th May 2024

Help when needed

They were Brilliant and guided me through the process Reviewed on: 16th May 2024

Amazing help from an amazing organisation.

Amazing help from an amazing organisation. Reviewed on: 16th May 2024

Always extremely helpful and considerate, they find...

Always extremely helpful and considerate, they find the best possible solution for you Reviewed on: 16th May 2024

Help when I needed it mosr

I have fallen into difficulty after the death of the person I lived with for 20 years as I have lost his income towards the bills and everything I tried to help myself was not working. I contacted Stepchange and managed to get the process started quickly. They do the work for you. You may still have contact from creditors but you are safe knowing that things are being dealt with Reviewed on: 16th May 2024

Helpful knowledgable and extremely supportive

Helpful knowledgable and extremely supportive Reviewed on: 16th May 2024

Without themi will struggle and thank you so much

Without themi will struggle and thank you so much Reviewed on: 16th May 2024

Step change were extremely fair and helpful put me c...

Step change were extremely fair and helpful put me completely at ease took a lot of pressure off my shoulders very good at contacting me but not pushy ALWAYS have my best interests at heart vey understanding Reviewed on: 16th May 2024

So very helpful and understanding explain everyth...

So very helpful and understanding explain everything in great detail Reviewed on: 16th May 2024

Stepchange always there to help in any situation.

Stepchange always there to help in any situation. Reviewed on: 16th May 2024

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