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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Customer service was excellent

Customer service was excellent, answered all questions and worries at the worst time of my life.. I felt like a tonne of weight was lifted off me after initial contact....online service was fairly easy to use and self explanatory. Thank you for all your help. Reviewed on: 15th May 2024

Very helpful stay on the phogood advice and h...

Very helpful stay on the phone and good advice and help when needed. They do not judge you but are sympathetic to your circumstances Reviewed on: 15th May 2024

Excellent experience

I found Stepchange very good service and has helped extremely Reviewed on: 15th May 2024

First time I have noticed the email it was in junk.

First time I have noticed the email it was in junk. Reviewed on: 15th May 2024

Stepchange changed my life.

Stepchange changed my life. They made the worst of times as painless as possible. Reviewed on: 15th May 2024

Stephanie helped me when I did not know wot to do.

Stephanie helped me when I did not know wot to do. If stepchange had not have helped me I don't know wot I would have dun thank-you stepchange.. Reviewed on: 15th May 2024

I was in a complete financial mess!

I was in a complete financial mess! Just paying off interest and not bringing my overall debt down. Stepchange changed my life, I shredded my credit cards and started paying an affordable monthly amount. I quite literally got my life back. Reviewed on: 15th May 2024

They took control of my debt situation

They took control of my debt situation and lifted a huge weight off my shoulders. They talked me through my options and dealt with my debtors on my behalf, before allowing me to make one payment to them each month that I could afford. Every representative I have spoken to has been kind and knowledgable. Reviewed on: 15th May 2024

I cannot put into words how much strpchange changed...

I cannot put into words how much strpchange changed my life. I have my daughter and needed help getting my money back into control.With stepchanges help i have been debt free for a year now. And with the extra money i have been able to book disney world for my kids. I couldn't of done it without the amazing help from everyone at Stepchange. Reviewed on: 15th May 2024

StepChange gave me peace of mind

Was in a bad situation StepChange gave good information support and a solution. They took the pressure away which helped immensely to lower my anxiety I was experiencing and gave me breathing space to allow me to come to rational decisions. Reviewed on: 15th May 2024

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