Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16535 reviews)

View other StepChange products

4.95

Based on 16,535 reviews, last reviewed 9th May 2026

87550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Really helpful and supportive service. Really helpful and supportive service. I feel I can breathe now knowing my finances are in order Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16535)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Always very helpful and understanding, they try to h...

Always very helpful and understanding, they try to help rather than make you feel worse! One of my friends recommended and I’m so happy that I went through with it. Thank you! Reviewed on: 1st May 2024

So kind and helpful!

So kind and helpful! Didn’t feel judge just supported, literally can’t tell you how much it’s changed our lives. The debt was massively affecting my mental health, but now it’s getting paid of steadily and I can breathe again! Thank you Reviewed on: 1st May 2024

I've been really struggling for last few years, chas...

I've been really struggling for last few years, chasing my own tile,Stepchange significantly help me to put things together, manage something what seems to be unmanageable. It's still long way ahead of me to sleep peacefully, but I believe I'm on my right way. Reviewed on: 1st May 2024

Unbelievable service / charity - saved my life!

Unbelievable service / charity - saved my life!!! Reviewed on: 1st May 2024

Excellent service

I've used Stepchange over tge past 8 yrs and have had no problems with my debtors as the lovely people that work there are so helpfull Reviewed on: 1st May 2024

Stepchange helped me controlling my debt,

Stepchange helped me controlling my debt, now I can control Reviewed on: 1st May 2024

Such a relief!

So helpful, sorted out my debts talked through my options and set up a repayment plan for me. Reviewed on: 1st May 2024

The staff put you at ease and explain everything so...

The staff put you at ease and explain everything so you understand it Reviewed on: 1st May 2024

Help when you need it

Stepchange is helping me to manage my debts and to get my life back on track. They worked out what I could afford monthly and agreed this with my creditors. Having to make only one payment every month to stepchange ensured that all payments to creditors where paid in a timely manner. Once a year i review my current income and expenditure and change my payments accordingly. Although I have never failed to make tge required payment I admit it’s not always been easy, unexpected things happen in life but I have overcome them.now, after 4+ years, I am beginning to see the light at the end of the tunnel and by the end of next year I will become completely debt free.. I can’t thank Stepchange enough for helping me through a difficult time in my life. Reviewed on: 1st May 2024

I was overwhelmed and a bit lost with my financial s...

I was overwhelmed and a bit lost with my financial situation, but StepChange gave me back control and made me feel safe and secure in the knowledge that everything will be okay. Thank you, would recommend to anyone experiencing debt problems. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt advice
from National Debtline 4.90 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub